Patient Logistics Registered Nurse (RN) Transfer Center

Major Responsibilities

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  Patient Transfer Coordination: Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions; collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
  
  

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  Clinical Assessment: Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients; utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
  
  

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  Communication: Utilizing closed-loop communication act as a liaison between referring and receiving facilities, facilitating verbal communication and documentation of transfer requests; coordinate with multiple clinicians to discuss patient cases and determine the best course of action; provide exceptional customer service to patients, families, and external healthcare providers.
  
  

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  Interprofessional Collaboration: Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes; determination of when to use the chain of escalation/resolution when appropriate.
  
  

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  Documentation: Document all transfer activities in electronic medical record (EMR) and transfer center software; prepare and review monthly reports on transfer center activities and trends.
  
  

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  Quality & Safety Improvement: Participate in quality improvement activities to enhance transfer center processes and patient outcomes; monitor and report trends related to patient transfers; participate in debriefing sessions as necessary to address adverse events;
  
  

Minimum Job Requirements

Education

ADN (associates degree in nursing)

Certification / License

Licensed Registered Nurse (RN) in relevant state

Work Experience

Minimum 3 years of nursing experience

Knowledge / Skills / Abilities

Strong verbal and written communication skills. Proficiency in using electronic medical records and telehealth technology. Excellent critical thinking and problem-solving skills. Ability to work efficiently under pressure and manage multiple tasks simultaneously. Strong interpersonal skills to effectively collaborate with healthcare team. Must be able and available to work on-site

Physical Requirements and Working Conditions

Preferred Job Requirements

Education

BSN (bachelors degree in nursing)

Certification / License

Certified Acute Care Virtual Registered Nurse (CAVRN)

Experience

Critical Care or Emergency department experience advantageous

Knowledge / Skills / Abilities

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

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