Onsite Customer Service Representative (Phoenix AZ)
TexcelVision Inc.
Respond by: 07/13/2026
Job Location : Phoenix, Arizona
Work Mode : Onsite
Position Description :
This is challenging work, but we have a 98% employee retention rate because this a great place to work at. We offer training, support, and wonderful benefits for those that go from contractor to employee.
Must have skills:
Job Location : Phoenix, Arizona
Work Mode : Onsite
Position Description :
This is challenging work, but we have a 98% employee retention rate because this a great place to work at. We offer training, support, and wonderful benefits for those that go from contractor to employee.
Must have skills:
- Accuracy while typing, experience with using computers, customer service skills.
- Basic secretarial, legal support, or customer service skills are preferred for working in a professional office. The CSR's are required to communicate with attorneys, legal support staff, members of the public and state agency personnel.
- Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.
- Answers main phone lines , screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
- Registers parties for hearings with names, phone numbers and time of call.
- Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
- Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.
- Performs research in multiple databases to respond to questions regarding status of case
- Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
- Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.
- Microsoft Office Programs
- Concepts of professional conduct.
- Customer service techniques
- Confidentiality and ethical guidelines for professional conduct and protecting customer information.
- Strong interpersonal communication and effective decision-making capabilities
- Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
- Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
- Use of personal computer with multiple programs running simultaneously
- Perform, repetitive, detailed work with a very high level of accuracy
- Handle diverse and upset customers with tact and diplomacy
- Sit uninterrupted for prolonged periods of time
- Research data using the case tracking system
- Required Skills
- 2+ Years in a Customer Service role
- High School Diploma/GED
Vacancy posted 3 days ago
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