Cloud Reporting and Documentation Specialist

Cloud Reporting and Documentation Specialist

Position Description
CGI Federal is seeking a Cloud Reporting & Documentation Specialist to support the ACI program through cloud billing reconciliation, dashboard maintenance, and development of technical documentation and user materials. This role ensures accuracy of multi-cloud billing data, delivers monthly cost and usage reporting, and maintains clear documentation and communication to support operational transparency and decision-making.

***Position is located on-site at SSA HQ in Woodlawn, MD. Candidate is required to work in person 5 days/week***

Your future duties and responsibilities
.    Reconcile monthly cloud billing and usage data for AWS, Azure, and GCP, ensuring accuracy and resolving discrepancies.
.    Maintain and update technical documentation, process guides, and job aids across Confluence, SharePoint, and ServiceNow.
.    Develop and support dashboards and reports using Tableau, Power BI, or Excel, ensuring clarity and accurate data representation.
.    Analyze cloud cost and usage trends, identify anomalies or variances, and provide insights to IS and stakeholders.
.    Prepare and distribute monthly billing summaries, dashboards, and showback survey results.
.    Support distribution, tracking, and summarization of monthly cloud billing surveys.
.    Provide user support and basic training on dashboards, documentation, and cloud billing processes.
.    Assist with communication materials related to cloud updates, process changes, or new initiatives.
.    Maintain version control and inventories for documentation and dashboard content.
.    Participate in process improvement efforts and assist with resolving billing or dashboard issues.
.    Monitor compliance with internal cloud billing requirements and documentation standards.

Required qualifications to be successful in this role
. Ability to obtain and maintain public trust clearance
. 7+ years of professional experience, including experience with cloud billing, cost analysis, or cloud operations.
. Hands-on experience with AWS, Azure, and/or GCP billing and usage reporting.
. Strong technical writing and documentation skills, with experience in Confluence, SharePoint, or ServiceNow.
. Proficiency with reporting or dashboard tools such as Tableau, Power BI, or advanced Excel.
. Ability to analyze cost and usage data, identify issues, and communicate findings effectively.
. Strong organizational skills with attention to detail and accuracy.
. Ability to manage multiple tasks and meet recurring monthly deadlines.
. Good communication and customer support skills when working with stakeholders.

Desired qualifications/non-essential skills required:
. Experience with FinOps principles or cloud cost optimization practices.
. Familiarity with tools such as CloudHealth, Apptio/Cloudability, or AWS Cost Explorer.
. Experience supporting federal clients or working within compliance-driven environments.
. Exposure to ServiceNow reporting or estimate collection workflows.
. Experience creating user training materials or delivering quick training sessions.
. Knowledge of basic change management practices (e.g., PROSCI/ADKAR preferred).

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 - $156,700.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.