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IT Support Analyst

Full-time

All Lines Technology

All Lines Technology is seeking a Help Desk Engineer to provide operational day-to-day support. This person will be supporting users over the phone remotely and in person. They will need to be knowledgeable with Windows operating systems.

Responsibilities:
  • Provide day-to-day operational service and support
  • Take ownership of interactions utilize appropriate follow-through and log all interactions.
  • Provide timely feedback to external and internal customers via phone e-mail or other form of communication.
  • Communicate direction/resolution at an appropriate technical and business level for the audience
  • Provide assistance and technical support for the resolution of problems incidents and issues.
  • Document problems and resolutions for future reference
Education/Certifications:
  • Bachelors degree or technical training in Computer Science Information Systems Management or equivalent work experience in a relative field
Requirements:
  • 1-2 years of experience in computer systems customer support or IT support
  • Experience with Windows 10 Active Directory Office 365 VPN solutions mobile devices with Microsoft Intune and remote connection tools (
  • Experience with ServiceNow IT Service Management System a plus
  • Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g. cables terminals keyboards etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
Skills:
  • Customer service experience
  • Focusing on users
  • Strong communication skills; both verbal and written
  • Strong ability to independently problem solve

Required Experience:

Junior IC

Vacancy posted 1 day ago
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