IT Support Analyst
Full-time
All Lines Technology
All Lines Technology is seeking a Help Desk Engineer to provide operational day-to-day support. This person will be supporting users over the phone remotely and in person. They will need to be knowledgeable with Windows operating systems.
Responsibilities:- Provide day-to-day operational service and support
- Take ownership of interactions utilize appropriate follow-through and log all interactions.
- Provide timely feedback to external and internal customers via phone e-mail or other form of communication.
- Communicate direction/resolution at an appropriate technical and business level for the audience
- Provide assistance and technical support for the resolution of problems incidents and issues.
- Document problems and resolutions for future reference
- Bachelors degree or technical training in Computer Science Information Systems Management or equivalent work experience in a relative field
- 1-2 years of experience in computer systems customer support or IT support
- Experience with Windows 10 Active Directory Office 365 VPN solutions mobile devices with Microsoft Intune and remote connection tools (
- Experience with ServiceNow IT Service Management System a plus
- Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g. cables terminals keyboards etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
- Customer service experience
- Focusing on users
- Strong communication skills; both verbal and written
- Strong ability to independently problem solve
Required Experience:
Junior IC
Vacancy posted 1 day ago
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