E - Commerce Product Manager

OverviewProvide strategic product management leadership for Hussmann's e-commerce platforms and digital customer experience initiatives to drive profitable revenue growth, customer adoption, and operational efficiency. Lead the development and execution of digital product strategies that improve online customer engagement, conversion, self-service capabilities, and market penetration. Serve as the voice of the customer while partnering with Commercial, Marketing, IT, Operations, Supply Chain, and Customer Service teams to deliver innovative digital solutions that create measurable business value. Measure and improve the effectiveness of digital product initiatives through customer adoption, revenue growth, conversion optimization, customer satisfaction, and operational efficiency metrics aligned with Hussmann's Long Range Plan (LRP) and Business Plan (BP).ResponsibilitiesCustomer & Market UnderstandingAssess digital commerce opportunities through customer research, Voice of Customer (VOC) programs, user feedback, usability testing, market trends, competitive benchmarking, and analytics. Monitor industry best practices and emerging technologies to identify opportunities that improve customer experience and accelerate online growth.Digital Customer Experience StrategyDevelop strategies that improve customer acquisition, engagement, retention, and self-service adoption. Analyze customer journeys and identify opportunities to reduce friction, improve site usability, enhance product discovery, and increase conversion rates across digital channels.Product Roadmap ManagementOwn and maintain the e-commerce product roadmap, prioritizing enhancements and new capabilities based on customer needs, business value, technical feasibility, and strategic priorities. Balance customer requirements with organizational capabilities and available resources.Digital Product DevelopmentLead cross-functional teams through the planning, development, testing, and deployment of digital capabilities including website functionality, search, merchandising, personalization, customer account features, integrations, and self-service tools. Ensure solutions deliver measurable business results and support overall commercial objectives.Data & Performance ManagementEstablish and monitor key performance indicators including revenue, conversion rates, customer engagement, search effectiveness, customer satisfaction, and self-service adoption. Utilize analytics and reporting to identify opportunities, quantify business impact, and support future investment decisions.Digital Merchandising & Marketing EnablementPartner with Marketing and Commercial teams to optimize online merchandising, content strategy, promotions, search optimization, and product presentation. Ensure digital platforms are supported with effective content, training materials, launch plans, and customer-facing communications.Stakeholder & Cross-Functional LeadershipServe as the primary liaison between Commercial, IT, Marketing, Supply Chain, Customer Service, and external partners to ensure alignment on digital priorities. Facilitate collaboration, communicate product strategy, and drive execution across multiple stakeholders.Innovation & Continuous ImprovementIdentify and evaluate emerging technologies, AI-enabled capabilities, automation opportunities, and digital commerce best practices. Lead initiatives that enhance customer experience, improve operational efficiency, and strengthen Hussmann's competitive position in the marketplace.QualificationsEducationBachelor's Degree requiredDegree in Business, Marketing, Engineering, Information Systems, Digital Commerce, or related field preferredExperienceMinimum 8-10 years of progressive experience in Product Management, Digital Commerce, Marketing, Business Strategy, or related disciplines3-5 years of experience leading digital product, e-commerce, customer experience, or technology initiativesExperience managing product roadmaps and delivering customer-facing digital solutionsKnowledge & SkillsStrong understanding of B2B e-commerce platforms, digital customer journeys, and online merchandising principles (SAP Commerce Cloud preferred)Experience with web analytics, customer behavior analysis, and performance measurementAbility to translate customer needs and business objectives into product requirements and actionable roadmapsStrong cross-functional leadership and stakeholder management skillsExperience working with Agile, product development, or software delivery methodologies preferredKnowledge of search, personalization, digital marketing, SEO, customer self-service tools, and commerce technologies preferredAbility to leverage data and customer insights to drive business decisions and continuous improvementBenefits & Perks – What’s In It For You Hussmann is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect: Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options. Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance. Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting. Paid Time-Off Benefits – Paid time off, stewardship and parental leave.   Educational Assistance – Tuition reimbursement for job-related courses after six months of service. Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation. About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.  For more information about Hussmann, please visit .   Hussmann is a subsidiary of Panasonic USA.   Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.  REQ-155428