Senior Auto UM/UIM Claims Examiner Lead & Resolve

Job Summary As a dedicated Sr. Injury Adjuster- UIM/ UM, you will be responsible to adjust low to moderately complex UM/UIM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best‑in‑class member service through setting appropriate expectations, proactive communications, advice, and empathy. Key Responsibilities Investigate, evaluate, and resolve commercial auto, transportation, and trucking claims nationwide. Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims while adhering to Arch’s handling guidelines. Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves. Lead and negotiate high severity claims through resolution. Evaluate and assess exposure, trends and impacts both at an individual claim level and across the auto business. Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel’s opinion letters and analysis. Drive results on claims with a high complexity of coverage analysis, investigation, damage assessment, and other relevant technical areas. Execute on claims strategies to achieve claims quality, customer service and operational objectives. Serve as a mentor to less‑experienced claims professionals. Provide training on current and new processes when needed. Support the strategy and operations of the Auto Center through other assignments as required. Assist in industry analysis and benchmarking studies. Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter. Qualifications 7-10 years of working experience at a commercial auto carrier handling bodily injury and UM/UIM claims nationally. Proper adjuster licensing in all applicable states, especially Texas, Florida, California, as well as many others. Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external stakeholders and other professionals. Claims litigation experience required. Strong time management and organizational skills. Ability to take part in active strategic discussions. Ability to work well independently and in a team environment. Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint and Word. Willing and able to travel 10%. Education Bachelor’s degree Salary Information Base salary range: For NY/NJ: $123,400 - $156,633/year For Chicago, Philly, Hartford: $111,100 - $149,970/year For Alpharetta/O’Fallon: $95,700 - $129,141/year Compensation & Benefits Total individual compensation (base salary, short & long‑term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long‑Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Location 14400 Arch Insurance Group Inc. #J-18808-Ljbffr