Collections Specialist

We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.Responsibilities:• Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.• Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.• Review aging information and account details to identify delinquent balances and determine appropriate next steps.• Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.• Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.• Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.• Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.