YD Broward - Front Desk Attendant, General Population, 26-27 School Year

Front Desk Staff

Under the direction of the Site Supervisor, the Front Desk staff is responsible for the overall day-to-day administrative responsibility of a licensed child care/day camp facility.

Essential Functions:

• Maintain welcome areas to meet the YMCA standards.
• Maintaining single point of entry on site at all times to ensure safety.
• Collect and document all payments due.
• Maintain and update all staff, children's files and binders to ensure compliance with BASCC and DCF requirements.
• Regularly audit licensing boards to ensure compliance.
• Distribute nutritious snacks on a daily basis using universal health/sanitation practices.
• Maintain coordination with facility personnel for safety and benefit of children in the program.
• Report any questionable signs of abuse and document the incident with the Site Supervisor.
• Maintain high level of professional courtesy with parents, facility personnel, staff and clients at all times. Knowing all parents, staff and children by name.
• Displaying the YMCA character values and Communicate, the Y Voice at all times.
• Know and follow proper emergency procedures appropriate to the facility and in conformity with procedures adopted by the YMCA of Broward County and emergency service authorities to ensure the safety of children.
• Preserve the quality of supplies, equipment and materials. Ensuring proper supply by reporting re-order needs to the Site Supervisor.
• Provide regular inspections of areas used by the program to ensure both cleanliness and safety.
• Check bathrooms for supplies and basic cleanliness before allowing participants to enter.
• Document all necessary administrative forms as directed by Site Supervisor and/or Program Manager.
• Attendance at all staff meetings and training opportunities.
• Report all incidents and accidents within 24 hours to the corporate office as well as contact parents when instructed by Site Supervisor.
• Adhere to the Child Abuse & Neglect Reporting requirements that mandate by law all childcare personnel to report suspicions of child abuse, neglect, or abandonment. The YMCA requires employees to follow the internal reporting procedures with the assistance of the Program Managers.
• Conduct a thirty-minute check to ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Site Supervisor as needed.
• Performs other duties as assigned.

Time Management

• Works 90% of schedule on the desk / Hands-on role
• 50% - Focused on executing Association protocols and performance metrics; team performance; reduction in cancellations
• 40% - Customer Service
• 10% - Administrative duties (scheduling, payroll, etc.).

Position Profile:

• Outgoing personality enjoys speaking to people.
• Innate desire to provide excellent customer service.
• Innate ability in using good judgement to respond to emergencies or difficult situations.
• Organizational Skills.

Qualifications, Skills, and Abilities / Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A high school diploma or GED.
• Ability to relate to children.
• Customer Service Skills.
• Front Desk must be at least eighteen (18) years-old at the time of hire.
• Must be able to communicate clearly and effectively orally and in writing.

Certificates and Licenses:

• Current CPR and First Aid certificates by time of employment or within ninety (90) days from the date of hire.

It is the responsibility of the Front Desk staff to complete and maintain all necessary certifications, within the proper time frame, as set forth by either the licensing agency, State of Florida or the YMCA of South Florida.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.
• Generally, the job requires 10% sitting, 20% walking, and 70% standing.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Intermittent physical activity including walking, standing, sitting, lifting and supporting participants.
• Incumbent will be exposed to virus, disease and infection from program participants.
• Incumbent will be required to work at any facility and be responsible for own transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employment at the YMCA is at-will. It is purely voluntary, based upon the consent of both the Association and the staff member. No expressed or implied contractual rights should be inferred from this job description.

As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening and drug test.

As a Drug-Free Workplace, all new hires must successfully complete a urinalysis within 72 hours of notice. Failure to complete the drug test within this timeframe will automatically disqualify you from employment. Please note Medical Marijuana cards do not exempt you from successfully passing your drug test.

The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.