Customer Administrator

Job Description

Job Description

Job Description

Location - In Office.... Hoffman Estates, IL

The Customer Administrator will be responsible for managing and maintaining all aspects associated with customer accounts not limited to, but including merging duplicate accounts, verifying and updating account information, as well as communication with internal and external customers as it pertains to the validity and the usability primarily with CNC accounts that would ensure prompt, professional, and quality transactions.

This position will report to the Director - Customer Service in the CNC Part Sales group.

Primary responsibilities will include:

• Input, update, and maintain accurate customer data in Oracle.
• Perform regular audits to ensure data integrity and consistency.
• Identify and correct records: merge duplicate records, correct data entry errors and omissions by utilizing Oracle tools and collaborating with internal customers.
• Monitor data for accuracy, completeness, compliance with company standards.
• Research, analyze and interpret the information provided/found by various company-specific web sites and through direct customer communication via phone, e-mail, and/or fax.
• Communicate the changes made to the internal stakeholders.
• Collaborate with other departments to ensure data consistency across systems.
• Provide feedback as appropriate to FANUC America organizational leadership that provides standardization of processes related to the management of customer accounts.
• Work with IT team to correct system-associated issues, and support system upgrades and migrations. Test and validate data during system changes or implementations.
• Ensure all customer data is handled in compliance with applicable regulations and data protection standards.
• Must maintain confidentiality and ensure the security of sensitive and proprietary information.
• Training staff on best practices for accurate and efficient data entry and management.
• Responsible for providing regular reports on activities and progress.

Ideal candidate will have the following experience and education:

• High School Diploma or GED
• Associate's degree or equivalent work experience preferred
• Minimum two years of work experience within the FANUC organization
• Minimum two years of customer service experience
• Minimum two years' experience required with Oracle Applications
• Must be comfortable using an ACD (Automatic Call Distributor) headset and able to operate it effectively in a professional environment.
• In-depth knowledge of FANUC parts, components, and product offerings is required
• Must be familiar with FANUC operations and associated business processes
• Proficient in organizing and maintaining both paper and electronic filing systems
• Ability and willingness to learn many aspects of the company and its products
• Excellent communication, interpersonal, and organizational skills are essential for success in this role.
• Demonstrates professional behavior and demeanor at all times, with the ability to communicate effectively, resolve issues efficiently, and maintain positive relationships with both internal and external customers.
• Strong proficiency in Microsoft Excel is required, along with exceptional technology skills across Microsoft Windows, the full Microsoft Office Suite, and internet-based tools
• Ability to collaborate and communicate effectively with individuals at all levels of the organization.