Sr. ServiceNow Business Analyst

Job Family SAAS/PAAS/Cloud Consulting Travel Required Up to 10% Clearance Required Active Top Secret (TS) What You Will Do Lead ServiceNow projects, including interacting with clients and users to identify and translate functional requirements. Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications. Translate complex business requirements into technical designs and solutions using ServiceNow. Support ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes. Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts. Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications. Stay current with ServiceNow products, features, and industry trends to drive innovation. Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. Build functional work products such as, but not limited to, process maps, design documents, and communications. Support functional product testing and training activities. Create technical and functional documentation for ServiceNow solutions. What You Will Need Must possess and maintain a Federal or DoD "TOP SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding. Minimum of five (5) years of ServiceNow or similar technology implementation experience. Bachelor's degree in Computer Science, Information Technology, Business, or related field. Experience with Software Development Lifecycle methodologies, deliverables, and controls. Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, ITSM, App Engine, and Scoped Apps. Well‑rounded technology consulting experience, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training. Experience working in an Agile environment. What Would Be Nice To Have Candidates with an active "TOP SECRET" or higher-level clearance are preferred. One or more ServiceNow certifications (e.g., CSA, CIS, CAD). Agile, SCRUM, or SAFe certifications. Excellent verbal and written communication skills. Strong analytical, problem‑solving skills. Ability to work effectively in a team environment. Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels. Heightened attention to detail. Knowledge of capabilities of other low‑code and no‑code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau. Hands‑on experience configuring ServiceNow solutions. General understanding of financial management aspects (e.g., financial operations, financial innovation, internal control, risk management) in a federal environment. What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package. Benefits Include Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Discretionary variable incentive bonus (position may be eligible) Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer—Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. #J-18808-Ljbffr Guidehouse