Receptionist Customer Service Representative

Company: AlphaGraphics Position: Receptionist / Customer Service Representative Employment Type: Full-Time Schedule: Monday–Friday

About the Role

AlphaGraphics is looking for a friendly, organized, and dependable Receptionist / Customer Service Representative to be the first point of contact for our customers and help keep our front office running smoothly.

This position is ideal for someone who enjoys working with people, is comfortable juggling multiple tasks, and takes pride in providing excellent customer service. You will greet customers, answer phones and emails, assist with order pickups and basic requests, and provide administrative support to our sales, customer service, design, and production teams.

Experience in the printing or signage industry is helpful, but not required. We are looking for someone with a positive attitude who is organized, dependable, and willing to learn.

Responsibilities

Greet customers and visitors in a friendly and professional manner

Answer and direct incoming phone calls

Monitor incoming general emails and route requests to the appropriate team member

Assist customers with order pickups and basic order questions

Gather information from customers for new quote and order requests

Enter and update customer and job information in our system

Process customer payments when needed

Keep the front desk, lobby, and customer areas organized and presentable

Assist with filing, scanning, data entry, and other administrative tasks

Help coordinate incoming and outgoing packages and deliveries

Communicate clearly with customers regarding order status, pickups, and next steps

Support the sales, customer service, design, and production teams as needed

Follow established company processes and procedures

Help identify problems and communicate them to the appropriate team member

Maintain a professional and helpful attitude, even during busy periods

Qualifications

Strong customer service and communication skills

Friendly, professional, and comfortable speaking with customers in person and over the phone

Organized and detail-oriented

Able to manage multiple tasks and priorities

Dependable and punctual

Comfortable using computers, email, and basic office software

Willing and able to learn new software and processes

Able to work independently while also being a team player

Previous receptionist, administrative, retail, or customer service experience preferred

Printing, signage, promotional product, or related industry experience is a plus, but not required

What We're Looking For

The right person for this position is someone who:

Does the Right Thing – Acts with integrity and takes care of our customers and team

Is Fun – Brings a positive attitude to work and contributes to a great team environment

Commits to the Process and Stays Flexible with the Approach – Follows established procedures while adapting when situations change

Figures It Out – Takes initiative, asks questions, and looks for solutions

Raises the Standard – Takes pride in their work and looks for ways to make the customer experience better

Physical Requirements

This position is primarily an office/front-desk role but may occasionally require assisting with customer orders and packages. The employee should be comfortable standing, walking, and occasionally lifting or moving boxes and materials.

Why Join AlphaGraphics?

AlphaGraphics is a fast-paced print, signage, and marketing company that works with businesses of all sizes. Our team handles a wide variety of projects, which means every day is a little different.

We're looking for someone who wants to become an important part of the team—not simply answer phones. The right person will help us create a welcoming, organized, and professional experience for every customer who contacts or visits AlphaGraphics.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.