Staffing Office Coordinator

Job Description

Company Overview

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We’re Prolink, a premier workforce solutions organization, and we put care in motion. That means providing organizations with high-quality talent and enabling that talent to do their best work. We are known for our responsiveness, our human touch, and our willingness to go above and beyond to deliver on our promises. From building a sustainable solution that attracts and retains strong talent while keeping costs in check, to creating job opportunities that offer top-tier compensation, we connect work and workers in meaningful ways where everyone thrives. Across industries like healthcare, manufacturing, and education, we deliver lasting solutions to today’s toughest workforce challenges.

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We are currently supporting a health system in Eastern Standard Time zone that is partnering with Prolink to support its Central Staffing Office operations. This role will be based at our headquarters located at 4600 Montgomery Road and will support a 24/7 call center environment responsible for handling staffing requests and employee call-offs. Part time (24 hours per work week, Sunday – Saturday) and full time shifts (36 hours per work week, Sunday – Saturday) are available.

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Why Join Our Team?

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• Enjoy a comprehensive benefits package, including immediate access to medical coverage from day one of employment.
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• Prolink places a strong emphasis on mental health and overall wellness, prioritizing employees' holistic well-being.
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• Experience a family-first culture that values your well-being.
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Key responsibilities include:

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• Answering inbound calls related to staffing and scheduling needs
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• Communicating professionally via phone, video calls (Zoom/Teams), and email with hospital staff
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• Documenting call-offs, shift requests, and shift pickups within the hospital UKG/Kronos Timekeeping and HRIS system
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• Providing timely and accurate customer service support in a fast-paced environment
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• Updating UKG/Kronos with staff schedule changes, to ensure accuracy of schedule.
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• Entering staff schedule changes in UKG/Kronos platform.
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Requirements and additional information:

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• Must have high school diploma or equivalent; Associate or Bachelor’s degree preferred
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• Experience working within Microsoft systems is required.
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• Must have the ability to work onsite at 4600 Montgomery Road Suite 300 Cincinnati, OH 45212
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• Experience working within UKG/Kronos and/or HRIS platforms is highly preferred.
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• Shifts: 8am – 8pm, 8pm – 8am
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• Shifts are consistent and will not rotate. (Ex. if assigned AM, will always work AM. If assigned PM, will always work PM)
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• Flexibility is required, days worked in the week will vary. No block scheduling, unless working weekend shifts.
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• Every other weekend (Saturday, Sunday) required for all shifts
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• Pay: Day shift (8am – 8pm) @ $20/hour, Night shift (8pm – 8am) @ $24/hour, Weekend Differential (Saturday, Sunday) @ +$2/hour)
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Candidates pursuing a healthcare degree, as well as candidates with prior healthcare experience, customer service, and/or call center experience are especially encouraged to apply. Individuals currently pursuing a degree in nursing or another healthcare-related field are a great fit for this opportunity due to the exposure to hospital operations, staffing, and healthcare communication.

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We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.