Collections Clerk

Job Description

Job Description

We are looking for a detail-focused Collections Clerk to support accounts receivable and claims-related billing activities for a construction and contractor services organization in Cincinnati, Ohio. This is a Contract position requiring strong follow-through, accurate recordkeeping, and clear communication with customers and insurance contacts. The person in this role will help manage payment activity, maintain organized account documentation, and contribute to timely collections for water-related restoration services.

Responsibilities:
• Manage invoicing and payment collection activities for water-related restoration accounts, ensuring charges are processed accurately and on schedule.
• Maintain complete and organized records of insurance reimbursements, homeowner payments, account balances, and collection updates.
• Communicate with customers, carriers, and other stakeholders to resolve billing questions and support timely payment resolution.
• Review accounts receivable status regularly and follow up on outstanding balances to reduce aging and improve cash flow.
• Enter billing and payment information into company systems with a high level of accuracy and attention to detail.
• Coordinate multiple account issues at once while keeping deadlines, follow-up tasks, and documentation current.
• Support administrative tasks tied to restoration-related claims and service billing within a fast-paced office environment.
• Use standard business software, including Microsoft Office and related platforms, to prepare correspondence, track activity, and update account information.

• High school diploma or equivalent required.

• 1-3 years of collections or accounts receivable experience, ideally within water restoration, restoration services, or a similar field.

• Practical knowledge of billing and collection processes, including account follow-up and payment tracking.

• Ability to communicate clearly in English, both verbally and in writing.

• Basic computer proficiency, including experience with Microsoft Office applications.

• Strong organizational skills with the ability to manage multiple priorities independently.

• Detail-oriented approach with consistent accuracy in data entry, record maintenance, and account documentation.