Patient Service Rep

Patient Service Rep

Title: Patient Service Rep

Division: Administration

Salary Scale: B - $16-$24

Location: May vary based on staffing and operational needs at our current Mt.Vernon/Danville offices

Open Positions: 2

Patient Service Representative

Position Summary

Are you organized, friendly, and good at keeping things moving when the phones are ringing, patients are checking in, and someone has a question that needs answered right now?

We're looking for a Patient Services Representative to join our team. This position is often the first person our patients interact with, making it an important part of creating a welcoming, efficient, and positive experience.

As a Patient Services Representative, you'll support patients throughout their visit while working closely with our medical, dental, and behavioral health teams.

Essential Functions:

• Greet patients and provide friendly, professional assistance
• Schedule, reschedule, and confirm appointments
• Collect patient information and keep demographic information up to date
• Manage check-in and check-out
• Verify insurance eligibility and collect applicable co-pays and balances
• Provide forms, instructions, and other information patients may need
• Answer incoming phone calls and route calls appropriately
• Relay patient messages and assist with appointment follow-up
• Maintain accurate patient records
• Scan/upload documents into patient records
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements

Minimum Qualifications:

• Provides excellent customer service and enjoys helping people
• Communicates clearly and professionally
• Can stay organized while managing multiple priorities
• Pays close attention to detail and understands the importance of accuracy
• Is comfortable using computers and learning electronic health record systems
• Works well as part of a multidisciplinary team
• Handles confidential information with professionalism and discretion
• Can remain calm, flexible, and helpful in a busy healthcare environment

Benefits:

• 11 Paid Holidays
• Vacation
• Sick Time (2 weeks/year)
• Personal Leave
• Life Insurance
• Health/Dental/Vision Insurance
• Retirement under OPERS (Ohio Public Employee Retirement System)

Knox Public Health is an Equal Opportunity Employer