IT Service Center Analyst - Tier 1

Think You've Got What It Takes? Prove It at W.B. Mason ! We’re looking for a driven full-time IT Service Center Analyst who’s up for a challenge and ready to thrive! Pay Competitive Perks & Benefits Dental and vision Short- and long-term disability Blue Cross Blue Shield Health Plans with a $0 deductible (in-network) and various design options A 401(k) plan Flexible spend program Paid holidays Company-paid or supplemental life insurance Medical and dependent care Company-paid cell phone plan with unlimited texting, calling, and data. You can also add a family member! ($55/month per line) It Service Center Analyst Highlights Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining causes, and offering solutions while ensuring excellent customer service and follow-up. Educate users to minimize repeat requests and configure, test, and troubleshoot hardware like desktops, laptops, and printers. Offer advanced support for Microsoft and third-party applications, and manage incoming support tickets by prioritizing and escalating as necessary. Occasionally conduct remote site visits for support and upgrades, and maintain the desktop environment by resolving problems and installing software/hardware solutions. What We Are Looking For Flexibility to work slightly varying shifts to provide proper coverage Strong working knowledge of Microsoft Windows and Microsoft Office suite Strong knowledge of network environments, including the ability to recognize and diagnose connectivity problems ranging from local to domain organizational outages Understanding of general IT concepts and a passion for technology Ability to deliver excellent customer service and effectively problem solve and troubleshoot technical issues remotely as well as in-person Ability to thrive in a fast-paced, technically challenging, and constantly changing environment Ability to manage multiple tasks with different priorities Ability to lift up to 50 pounds Ability to travel 10-20% of the time #J-18808-Ljbffr W.B. Mason