Administrative Assistant

Job Summary

The Administrative Assistant provides administrative and operational support to the Corporate Compliance department in Atlanta, GA. This position manages department communications and requests, coordinates document workflows, maintains accurate records and trackers, and follows up with internal and external stakeholders to support timely completion of compliance-related activities. The role requires strong attention to detail, sound judgment, confidentiality, organization, and professional customer service.

Job Responsibilities

• Adheres to Organization's Policy and Procedures.
• Acts as a role model within and outside the Agency.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with supervisor about department issues and keeps management advised of potential problems in all areas.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time prepared to perform duties of position.
• Meets department productivity standards.
• Participates in working groups, councils, and committees.
• Ensures compliance with rules and regulations.
• Participates in special projects and seeks additional responsibilities.
• Accomplishes all tasks as appropriate.
• Maintains compliance with federal and state regulations.
• Performs other related duties as required and assigned.
• Consistently promotes the company's core values.
• Completes required Compliance annual training.
• Monitors and manages designated shared department mailboxes, reviews incoming requests, and routes or processes items in accordance with established procedure.
• Reviews submitted requests and related documentation for completeness and accuracy and obtains missing or corrected information as needed.
• Coordinates electronic signature workflows for compliance-related documents, including preparing and sending documents to designated recipients for signature.
• Tracks outstanding signature requests and provides timely follow-up with recipients and branch or location personnel through completion.
• Distributes completed documents to the appropriate branch, location, or stakeholder and maintains organized electronic records.
• Maintains accurate trackers, logs, and status information to support department reporting, follow-up, and workflow visibility.
• Supports administration of department-approved electronic systems, including processing user access and template permission requests in accordance with established procedures.
• Communicates professionally with branch and location personnel, internal departments, and external recipients regarding request status, documentation needs, and next steps.
• Protects confidential and sensitive information and follows applicable company policies, procedures, and compliance requirements.
• Escalates overdue items, incomplete requests, system access concerns, and other potential issues to the supervisor as appropriate.
• Identifies opportunities to improve administrative workflows, documentation, tracking, and communication within the department.
• Provides general administrative support for department projects and priorities and performs other related duties as assigned.

Skills

Required Skills & Experience

• Strong administrative, organizational, and time-management skills.
• Excellent attention to detail with the ability to review information for completeness and accuracy.
• Strong written and verbal communication skills, including professional follow-up with internal and external stakeholders.
• Ability to manage multiple requests, priorities, deadlines, and follow-up activities in a high-volume environment.
• Proficiency with Microsoft Office applications and shared electronic mailboxes.
• Ability to learn and use electronic signature, document management, tracking, and other department-approved systems.
• Ability to maintain accurate records, trackers, logs, and electronic files.
• Ability to work independently, exercise sound judgment, and escalate issues appropriately.
• Ability to handle confidential and sensitive information with discretion.
• Commitment to professional customer service, collaboration, and continuous process improvement.

Preferred Skills & Experience

• Prior administrative support, document processing, shared mailbox, or related office experience.
• Experience supporting compliance, legal, healthcare, contracting, credentialing, or another regulated business function.
• Experience with electronic signature or document workflow systems.

Additional Responsibilities

• The employee may occasionally be required to stand, walk, reach, or lift and/or move items consistent with a typical administrative office environment. Specific vision abilities include close vision and the ability to adjust focus.
• Maintains high standards of integrity and business ethics.
• Abides by company rules, policies and procedures, and applicable laws and regulations.
• Conducts self in an honest, ethical manner.
• Reports promptly any suspected violation of compliance standards via the open door policy.

Schedule Notes

Hybrid M-F 9a-5p, Tuesday-Thursday in office.