Intern, Business Systems

Intern, Business SystemsDepartment / SupervisorBusiness Systems [86] / Director, Customer Information SystemsFLSA StatusNon-ExemptPurpose of PositionThe Intern, Business Systems will play a meaningful role in AdvaMed’s Salesforce launch, gaining hands on experience with a major system implementation while supporting day to day users across the organization. This internship offers a strong learning opportunity for someone interested in CRM systems, data management, and business operations, along with exposure to a collaborative, fast paced, and mission driven workplace. Interns will build practical technical and communication skills and contribute to work that directly supports AdvaMed’s members and staff.Essential Duties of PositionSalesforce User SupportIntakes and triages Salesforce support ticketsTroubleshoots basic user access and permission issuesProvides ad hoc user guidance and support with Salesforce navigation and functionalityData Management & Migration SupportAssists in identifying and resolving data quality issuesSupports data migration efforts from Nimble AMS to SalesforceAssists with data reconciliation to validate accuracy and completeness post migrationSystem DocumentationMaintains and updates end user standard operating procedures (SOPs) and training materialsMaintains and updates technical and administrative system documentationKnowledge, Skills, and AbilitiesStrong organizational skills with a high level of attention to detailAbility to manage multiple tasks and deadlines in a fast paced environmentClear verbal and written communication skills, with comfort supporting end usersAbility to follow documented processes and work accurately within established systemsComfort working with data and learning new systems quickly; interest in CRM or business systems a plusProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Willingness to learn, take initiative, and work both independently and as part of a teamSpecificationsMinimum Education Required: The candidate for this internship should have completed or be working toward a four year bachelor’s degree.Minimum Experience Required: No prior experience requiredTravel Required: No travel requiredHybrid Work Policy: Resident worker: 3 days onsite per weekPay: $25.00 per hour #J-18808-Ljbffr Advanced-Medical-Technology-Association