Practice Assistant II - Front Desk

Job Summary Front Desk Skills: Professional and compassionate patient interaction Excellent communication skills (in person and by phone) Strong customer service mindset Ability to remain calm when dealing with anxious or upset patients Multitasking in a busy clinical environment Scheduling appointments accurately Insurance verification and understanding of referrals/authorizations Check-in and check-out processes Collecting copays and updating demographics Maintaining patient confidentiality (HIPAA compliance) Chart Preparation Skills Reviewing upcoming schedules in advance Ensuring all imaging (MRI, CT, X-ray) is available before appointments Obtaining outside medical records Reviewing referrals and ensuring required documentation is complete Identifying missing information and following up with patients or referring offices Uploading and organizing records in Epic Understanding basic medical terminology Ability to recognize neurosurgical diagnoses and procedures Strong attention to detail and accuracy Qualifications High School Diploma or Equivalent required Office experience 2‑3 years required EPIC experience preferred Proficiency with Office Suite; knowledge of office operations and standards; understanding of office procedures including filing, copying, scanning, printing and faxing. Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages. Managing one's own time and the time of others. Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details Department: Neurology Front Desk Schedule: Monday - Friday | 8:00am-4:00pm | Onsite Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more Remote Type: Onsite Work Location: 851 Main Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $17.71 - $24.94/Hourly Grade: 3 EEO Statement 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr 2200 The Brigham and Women's Hospital, Inc.