Onboarding Specialist

24 Hour Home Care is a leading provider of home care and community-based services focusing on helping individuals live safely and independently. We are part of TEAM Services Group, a private equity-backed healthcare services organization. The Role The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations. This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility requirements. Primary Responsibilities Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners. Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones. Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness. Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate record‑keeping. Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates. What You Bring To The Table Qualifications Bachelor’s degree preferred. 1–2+ years of customer service experience. Experience supporting onboarding, intake coordination, or operational workflows preferred. Ability to manage multiple priorities and maintain organized documentation. Positive, service‑oriented attitude with strong follow‑through. Skills Problem solving and decision making. Communication and relationship building. Organization and follow‑up management. Confidentiality and sound judgment. Time management and attention to detail. We are currently hiring hybrid positions across California. If you are comfortable commuting to our branch offices (Los Angeles, Concord, Fullerton, Riverside, Oxnard, Bakersfield, or Roseville) 3× per week, we would love to set up some time to chat. EEO / Fair Chance 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers. Upon review, if criminal history has a direct adverse relationship, the company will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action, review evidence, and make a final decision. Individuals may contact the LA County Department of Business and Consumer Affairs for complaints or additional information. By Email: View email address on click.appcast.io By Web: By Phone: View phone number on click.appcast.io For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). Pay Range Expected California Pay Range for this position: $23 USD - $23.89 USD #J-18808-Ljbffr