Group Sales Manager

Job Description

Job Description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with the newly launched partnership with Richard Sandoval Hospitality for our multi-million dollar pan Latin restaurant and tequila bar, Toro. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Group Sales Manager

You are an ambassador of the engaging service and authentically local experiences we offer in places of unrivalled presence. The Group Sales Manager is responsible for generating group room revenue by proactively prospecting, qualifying, and converting leads into confirmed business. This role represents the Fairmont brand with professionalism, creativity, and strategic insight. The Representative will actively engage in prospecting efforts to generate new business for the group segment, along with additional revenue streams for the hotel. In the absence of the Sales Manager, the Representative will oversee social room blocks or other designated segments as determined by the Director of Sales and Marketing or the Director of Sales. This role is 50% group sales and 50% business development.

What you will be doing:

• Accountable for supporting the Group Sales effort by prospecting and booking group business (all segments) within defined territory
• Exceeding personal sales goals monthly, quarterly, and annually and developing monthly sales strategy and action plans
• Traveling into markets as required for Sales Calls, Tradeshows, Events and Conferences
• Collecting market and competitive intelligence to maximize group sales opportunities
• Building relationships with all relevant stakeholders: Accor Global Sales Office(s), Los Angeles Tourism & Convention board, attractions and Offsite Venues and partnering with regional and national sister hotels to optimize Accor exposure and build incremental business
• Budgeting for, plan and organize site inspections, FAMS, sales trips and industry trade shows
• Utilizing Opera Sales System to track, solicit, book and follow up on accounts
• Quoting and negotiating rates within established parameters
• Upon closing, coordinating and following up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services

Qualifications

Your experience and skills include:

• Experience: Previous experience in hotel sales, catering, or a related hospitality role is typically required.
• Communication: Excellent interpersonal, negotiation, and presentation skills.
• Analytical Ability: Strong skills in tracking sales data, forecasting, and using property management systems (PMS).
• Education: A bachelor’s or master's degree in hospitality management, marketing, or business is often preferred.
• Previous luxury hotel/resort experience preferred
• Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
• Ability to interact with customers
• Multi-lingual skills are beneficial
• Hospitality diploma or degree an asset
• The potential to be a creative team player, possessing a high degree of professionalism, business acumen, energy and determination
• Able to set and meet deadlines with quality results
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times
• Must be able to work in a fast-paced environment, meet short deadlines and multi-task

Additional Information

Compensation Range: $66,000 - $82,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:  We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:  We celebrate our differences. We support each other and we always stand together.
• Empowerment:  We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:  We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.