Customer Support Technician

Flex Dental

About Flex Dental:

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

Learn more at:

This position is an in-office role in Provo, Utah.

Job Overview:

Product specialist for our applications for dental offices. (Tier 1)
Providing support via chat, email, talk, remote session(s) (multi tasking required)

Day to Day Operations:

Omni-Channel Support (Chat, Phone, and Email)
Internal collaboration with support, training, and billing departments
External collaboration with client's IT services/third parties
Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
Individual and Team-Based Problem Solving
Working with Tier 2/Escalation Support Representative
Connecting to clients via remote software

Required Experience:

Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
Ability to multi-task efficiently (providing multi-channel support simultaneously)
Critical thinking/Troubleshooting
Self Manage Workload (Prioritization, Time Management)
Ability to be self-directed, prioritize tasks, and organize overall workload.
Ability to work effectively in a fast-paced environment
Provide accurate and quick support

Preferred Experience:

Technical Support Background (2 years of customer service experience preferred)
Understanding of Windows Operating System(s)
Previous High Pace Work Experience
Experience with Multi-Channel Support

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Vacancy posted 1 day ago

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