Case Management Assistant

Annex Case Management AideColumbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless.Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life-saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."Under the direction of the Manager of Shelter Operations, the Annex Case Management Aide (CM Aide) provides supervision, safety, organization, and program management support to all clients that are receiving services at the Annex (Outreach & Case Management). The CM Aide collaborates with Columbus House Emergency Services Case Management Columbus staff to provide an environment that reflects the core values of Trauma Informed Service: Safety, Trustworthiness, Choice, Collaboration, and empowerment.Qualifications, Knowledge, Skills and AbilitiesHigh School Graduate or equivalentDemonstrated the ability to manage, motivate and direct clients.Familiar with mental health, substance abuse and dual diagnosis issues and group dynamicsGreat Customer Service skillsKnowledgeable of basic security techniques and concernsCulturally competent; must possess the capacity to work within a team and foster teamwork.General understanding of crisis intervention skills, confidentiality, boundaries, universal precautionsStrong empathic skills coupled with a high degree of reliability and punctuality.Able to effectively use the local network of substance abuse, mental health, and social service providers.Able to meet all documentation requirements including pre-screenings, intake/admission, case notes, discharges etc.Able to foster a Harm Reduction philosophy within the work environment.Valid Drivers' license with a good driving historyResponsibilitiesFacilitate and maintain a positive, peaceful and welcoming atmosphere as the first point of contactProvide customer service to clients, visitors, case managers and program managers.Answer calls at the front desk and direct them to appropriate staff members.Perform regular wellness rounds at the AnnexSupervise clients to ensure compliance with all Annex rulesSupport and engage clients with case management follow upsComplete work orders when neededCollaborate with other agencies and social service providers when neededAttend agency and program meetings as scheduledComplete all required reports/incident logs/ case notes/incident reports if neededEnforce Annex rules and maintain incident logSupervise showers and assist client with all shower related needsBe proficient with CT HMIS system and enter data as directedSupport Manager by completing pre-screenings, intake/admission, case notes, and discharges and collaborate on individual service plan creation and execution.Remain on-site to perform essential functions during emergency situations as designated by the Director of Emergency ServicesOther related duties as assignedSupervised by: Manager of Shelter OperationsSalary: $19.00Schedule: Monday through Friday 8am- 4pmBenefitsMedical, dental, vision benefits are offered along with other additional voluntary coverages with full-time employment401 K retirement plan with employer matching contributionPaid time off10 paid holidaysEqual Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply