OPERATIONS & MGMT CONSULTANT MGR - SES - 76004681

Requisition No: 882462

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 76004681

Pay Plan: SES

Position Number: 76004681

Salary: $70,000.08 Annually

Posting Closing Date: 09/11/2026

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DIVISION OF MOTORIST SERVICES

BUREAU OF ISSUANCE OVERSIGHT

*Selected Exempt Service (SES) Opportunity*

*Internal Opportunity - FLHSMV Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Victor Miller, View phone number on aiapply.co, View email address on aiapply.co

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This position is responsible for directing, managing and evaluating the day-to-day operational activities of Bureau of Issuance Oversight’s motor vehicle (title and registration) issuance, direct issuance, motor vehicle stops, motor vehicle refunds, personalized license plate review and the issuance of specialty license plates (voluntary contribution oversight), fleet issuance oversight, transporter plates and motor vehicle modernization coordination. This oversight will include:

• Developing and implementing operational plans, policies and procedures.
• Managing the implementation of legislative mandates and new or pending motor vehicle initiatives.
• Performing liaison duties and responding to inquiries from the Executive Office of the Governor, the Legislature, the Courts, or members of the public regarding operations of the bureau.
• Coordinating and monitoring motor vehicle modernization efforts to include the development and implementation of applications and automated management information systems.
• Managing, monitoring and evaluating program area quality and productivity, as well as, the activities of subordinates and subordinate supervisors.
• Ensuring regulatory compliance and the proper and efficient collection of revenue.

Knowledge, Skills, and Abilities

• Effective communication skills, both written and verbal, to include the ability to effectively conduct meetings and to present ideas, plans and recommendations verbally and in writing.
• Excellent customer service skills and the ability to establish effective working relationships with others.
• Ability to work independently with minimal supervision and to effectively manage, mentor and monitor staff.
• Effective organization, multi-tasking and time management skills to include the ability to effectively delegate work assignments and ensure deadlines are met.
• Ability to utilize critical thinking, problem-solving techniques and judgment to make sound and effective decisions.
• Knowledge of and ability to interpret and apply laws, rules, administrative code, policies and procedures.
• Knowledge of the use of performance management tools such as Q-Matic
• The ability to prepare reports and analyze data, including program performance information.
• Knowledge of developing and implementing policies and procedures and the ability to analyze processes and implement process improvements.

Preferred Qualifications

• Do you have professional work experience supervising other employees to include monitoring workload, mentoring staff, and conducting performance reviews?
• Do you have professional work experience overseeing operational activities for an office/program to include monitoring and ensuring productivity, quality or other program standards are met?
• Do you have professional work experience interpreting and applying laws, rules, regulations, policies and procedures?

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation
• Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
  The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.