Network Operations Technician
vTech Solution
Job Summary:
The Network Operations Support Technician is responsible for monitoring and maintaining LAN/WAN networks including point-to-point, wireless, campus, VPN, and host computer configurations across statewide multi-complex networks. This role supports both voice and data circuits to ensure network reliability and availability within a 24/7 operational environment. Responsibilities:
- Monitor network alarms, alerts, and faults to ensure service reliability and availability.
- Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
- Analyze State Data Network reports from management systems, databases, and spreadsheets to identify and resolve equipment or service issues.
- Initiate trouble reports and corrective procedures involving maintenance or technical support personnel.
- Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
- Minimum 1 year of experience with LAN/WAN maintenance and support.
- Minimum 1 year of call center or service desk experience.
- Strong customer service skills.
- Experience or knowledge of voice and data circuits, including troubleshooting and research.
- Familiarity with incident ticketing systems such as ServiceNow or Remedy.
- At least 1 year of systems analysis or service desk experience.
- High School Diploma or GED.
- CompTIA Network+ Certification.
- Must participate in shift work covering weekends and holidays as part of a 24/7 operational support team.
- Onsite work required in Montgomery, AL.
- 1st shift: 8am to 4pm.
- Work schedule follows a 10-day shift (Monday through the following Wednesday), then 4 days off, followed by a 5-day shift and 2 days off, then repeats.
Vacancy posted 2 days ago
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