Mobile Crisis Response- Program Assistant

Mobile Crisis Response Program Assistant

The Mobile Crisis Response Program Assistant provides administrative and operational support to the Mobile Crisis Response Unit. This role ensures efficient coordination of communication, documentation, onboarding, and departmental processes while maintaining compliance with agency standards and community partnerships.

The Mobile Crisis Response Program Assistant is expected to use a trauma-informed approach emphasizing the "5 S's":

• Safety Ensure physical and emotional safety for clients and staff.
• Self-Regulation Manage one's own emotions to remain effective during crisis situations.
• Supportiveness Build respectful, caring relationships with clients.
• Strengths Recognize and build upon the positive traits of all clients.
• Self-Care Practice personal well-being to prevent burnout and manage secondary stress.

Qualifications:

• Bachelor's degree preferred.
• Previous administrative assistance experience required.
• Strong data entry skills and proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Bilingual (Spanish) preferred.
• Excellent written and verbal communication; strong interpersonal skills.
• Ability to maintain confidentiality of sensitive information.
• Excellent organizational skills, flexibility, and ability to manage multiple priorities.
• Strong attention to detail and follow-through.
• Ability to work occasional evenings and weekends as needed.

Performance & Quality Standards:

• Demonstrates understanding of Aunt Martha's 4-Step Performance Improvement process using the PDSA (Plan, Do, Study, Act) methodology.
• Maintains confidentiality, professionalism, and respect in all communications.
• Exhibits a commitment to accuracy, consistency, and quality service delivery.

Compensation & Benefits:

• $17.00 $18.00 hourly rate (based on experience)
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Discounts on services such as cell phones, restaurants, and more

Equal Opportunity Statement:

Aunt Martha's Health & Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.