Commercial Collections Specialist

Job Description

Job Description

Skillset: Collections Specialist  

Location : Lewisville, TX (Will be remote after the first 2 weeks of training)

Interview Process: 2 rounds

Start: ASAP

Insight Global is looking for an Accounts Receivable Specialist that will be responsible for efficient and effective collection of Commercial Accounts from various customers foreign and domestic including hospitals, surgery centers, physician practices, and distributorships.

Day to Day Responsibilities:

• Understand, promote, and demonstrate Compliance adherence.
• Handle large collection assignment while consistently meeting personal and team collection goals.
• Responsible for managing and resolving assigned tasks in timely and effective manner through oracle and other systems and processes.
• Ensure timely and accurate follow up on open aging accounts based on documented timelines
• Escalate account issues to sales and business partners per documented timeline and process
• Complete collection calls and correspondence (fax / mail) as required for resolving aging balances.
• Verify and understand contract & billing requirements for all customers as needed to resolve account balances.
• Work with customers and internal partners to resolve missing / invalid / incorrect purchase orders.
• Review unpaid / disputed balances for final resolution per process that all collection efforts have been exhausted and recommend appropriate send to collections, write off or reversal for approval.
• Work with contracting team, customer service team, and leadership for account escalations needed to resolve account disputes.

Must Have Requirements:

• 3+ years of commercial collections experience
• Proficient in Microsoft Office Excel