Express Maintenance Service Advisor

Job Description

Job Description

OVERVIEW

We are Marysville Toyota, and we pride ourselves on delivering a phenomenal customer experience for our guests every time they visit our store. We are looking for a service consultant that can assist our guests and help them deliver on this promise. This candidate will work with our existing team of service advisors to help continue increasing our sales volume, gross profit, all while maintaining an elite level of customer satisfaction. This is a hands-on position that will be working directly with our customers to ensure they receive a second to none, customer experience.

This is an entry level position. 

QUALIFICATIONS

Experience as a service consultant in a high functioning environment, but doesn't have to be automotive focused.

Ability to communicate with customers openly about their vehicle needs and sell recommended service as needed.

Must be able to cultivate a customer friendly environment. 

Other responsibilities will include service scheduling, customer satisfaction, building retention, and ability to contribute in a team setting. 

PREFERRED PROGRAM EXPERIENCE

CDK

Pro Demand

Dealer Daily

Total Customer Connect

Microsoft Word and Excel

NECESSARY SKILLS

Must have excellent verbal and written skills. 

Must have a customer-first mindset, and be able to find solutions that address customer concerns while maintaining our business principles and following policies. 

Ability to work in different temperature conditions. 

Standing and walking for extended periods of time. 

Bending and lifting up to 50 lbs. 

BENEFITS FOR FULL-TIME EMPLOYEES

• Medical
• Dental
• Vision
• Life Insurance/Short-term Disability/Long-term Disability
• 401K
• EAP - Employee Assistance Program (includes 5 free counseling visits, smoking cessation, legal aid, and more)
• Sick PTO
• Vacation
• Employee events and meals
• Paid training and certifications

WHY MARYSVILLE TOYOTA?

This is the right opportunity if any of the following applies to you:

• Do you want to enjoy going to work every day?
• Do you want to work for an employer that values you?
• Do you believe there is a better way to treat customers?
• Do you want to be part of something great?
• Do you want to join a team that is changing the way customers view New Car Dealerships?

 

Join Marysville Toyota, the #1 Dealer in Customer Loyalty and Engagement!