Customer Service Representative

University Fitness Center Front Desk Staff

The University Fitness Center at the Penn State College of Medicine in Hershey, PA, is seeking friendly, outgoing customer service staff to support its front desk operations. Evening and weekend availability is required. This part-time role is not a summer-only or intern position.

Job duties to include:

• Monitor access to the facility, ensuring proper identification for entry
• Use custom software for member check-ins and updating member accounts; also process cash, check, and credit card sales for memberships, training packages, class programs, and guest passes
• Schedule new member orientations, personal training sessions, and racquetball and squash court reservations
• Conduct facility tours and answer questions
• Answer phones, field questions, and route phone calls in keeping with the Front Desk standards
• Keep an accurate account of all locker keys as they are checked out throughout the day

Perform electronic filing of all membership documents

Requirements, qualifications, and/or competencies:

• The successful candidate must be a reliable, detail-oriented, and committed team player
• The successful candidate must also possess the ability to maintain a friendly, enthusiastic, and positive attitude while serving a diverse customer base
• To be considered for this position, please submit a web application, cover letter, and current resume

• Approximately 15 hours per week
• Evening and weekend availability required

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.