Service Management Manual (SMM) Manager

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities. Work with stakeholders to identify business requirements, processes and risks. Evaluate current business processes and recommend solutions for improvements. Develop and maintain best practices to meet changing business needs. Build and evaluate financial models for cost estimation, cash flow and cost reduction. Prioritize and execute projects for ongoing business improvements. Provide technical advice on processing technology, capability, risks, and costs. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments and may supervise others.This role is responsible for planning and implementing the SMM; including its overall taxonomy, organization, and management. This role is responsible for the On-Going Program for SMM Currency, the continual maturity of the SMM, and the drive to single processes in the EITS Environment. This role drives all the Integrated Service Providers for adoption, participation, and compliance with the SMM.Required Qualifications:Bachelor’s degree with 10 years of progressive experience in Service Management or master’s degree with 8 years of progressive experience in Service ManagementCompTIA CASP+ CE or equivalent (CAP, CISM, CISSP (or associate) and GSLC)ITIL 4 certification or equivalentU.S. Citizen with the ability to obtain a Public Trust clearancePreferred Qualifications:Master's degree Posting Date:Department: -