Manager, Client Experience
Adelphi Group
Agency: Weber Shandwick Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: Who We Are Weber Shandwick is more than a leading global PR agency – we’re an engagement agency and we’re working in and around the cutting edge of the new media landscape. We’re storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations. Senior Associate, Chicago We are looking for a strong Senior Associate for our Consumer Practice in Chicago who can support multi-channel campaigns and help bring to life the best in-culture ideas for some of the most iconic (and sweet!) brands. If you have a passion for working in food, CPG and lifestyle, are obsessed with keeping up with culture, and enjoy staying current on the media landscape, then this role is for you. Is This You? - Critical Thinking: Do you have a curious mind that thrives on creative thinking and solving tough challenges? Do you love connecting the dots that others miss? - Earned-First Storytelling: Do you just get what makes a story pop? Are you constantly scrolling, watching what brands are doing, and thinking about what they should do next? - Communication: Do you have a way with words? Can you craft a headline, a pitch, or a client email that’s so compelling people can’t help but pay attention? - Teamwork: Do you thrive on collaborating with colleagues, clients and agency partners to create work that makes everyone proud? - Interpersonal Skills: Do you bring the good vibes? Are you known for being a great partner? - The Tech Stuff: Are you a pro with the basics like Word, PowerPoint, and Excel? (Bonus points for media databases and social tracking tool experiences). - Detail-Orientated: Do you have a keen attention to detail and a commitment to delivering clear and precise work, whether it’s a client-facing email, internal deck, storytelling narrative, a recap report – or even just a Team’s message? - A Unique Spark: Do you know what makes you, you? Are you driven by a passion to create fun, smart, and impactful work that makes a difference? - An Obsession with Culture: Do you have a clear understanding of what drives culture, with a passion for tapping into pop culture to reach broad and diverse audiences? What We’re Looking For: - Senior associate with a minimum of 3-4 years of experience and a background in consumer, consumer-tech, travel, fashion and/or CPG PR. - BA or BS in Public Relations, Communications, Journalism or related field. - Strong experience with both large-scale and start-up business environments preferred. - Excellent communication/presentation skills; verbal and written. - Contribution to earned media campaigns including thought leadership, product launches, earned-first creative campaigns, and more. If this below sounds like a sweet spot for your experience and your career, we'd love to hear from you! Salary range $59,000 USD – $65,000 USD Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications. Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-JP1 $65,000.00 - $65,000.00 Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.
$110k - $170k
...Senior Product Manager - Client Experience - Private Credit Location: Chicago, US New York, US ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to...SuggestedFlexible hours- Experiential Manager (Luxury Automotive Client) (Driving Experience Program) Join to apply for the Experiential Manager (Luxury Automotive Client) (Driving Experience Program) role at Octagon The Experiential Manager will plan and oversee a combination of team management...SuggestedFull timePart timeWork at officeWeekend work
- A construction management company based in Chicago is seeking a Project Manager to deliver a high-touch, white-glove client experience across post-construction, remodeling, and maintenance projects. The role requires managing financials and schedules while ensuring exceptional...Suggested
$100k - $115k
...Conversation-starters - Storytellers - Strategist - Digital natives - PhD-level scientists - Writers - Designers - Builders Senior Manager – Client Experience, Digital, Healthcare dna has an opportunity for a proven communications professional with 6+ years of social and digital...SuggestedFull timeWork at officeLocal area3 days per week- LVMH Perfumes & Cosmetics is seeking a Boutique Manager for Parfums Christian Dior in Chicago. As a leader and brand ambassador, you... ...manage the boutique and your team, ensuring an exceptional client experience while achieving retail sales targets. The ideal candidate will...Suggested
$164.6k - $288k
Senior Product Manager, Digital Client Experience The Senior Product Manager, Digital Client Experience is a senior individual contributed role responsible for shaping the end-to-end digital journey within Asset Servicing. This role aligns initiatives across platforms,...Visa sponsorshipWork visa$60k - $63k
SP+ in Chicago is seeking a motivated individual to lead a diverse team while delivering exceptional customer experiences. You will manage client requests, develop budgets, and ensure compliance with all safety laws. The ideal candidate must be driven, possess strong leadership...$164.6k - $288k
Northern Trust is seeking a Senior Product Manager for Digital Client Experience in Chicago, Illinois. This role is pivotal in shaping the digital journey within Asset Servicing, ensuring strategies are aligned with client needs and business objectives. The incoming manager...$60k - $63k
SP Plus Corporation is looking for a candidate in Chicago to manage and lead a team focused on ensuring a superior client experience. Responsibilities include resolving client issues, ensuring compliance with security procedures, and managing operational budgets. The ideal...- ...providing strategic direction. This role is responsible for ensuring superior team leadership and innovative service. With 8-10 years of experience required, candidates will implement best practices and AI tools to enhance service delivery. The ideal candidate should possess...
- ...Responsibilities include setting operational strategy and collaborating with various departments. The ideal candidate will have progressive experience in customer service, strong communication and leadership skills, and a background in supply chain. This position is 100% on-site...
- ...balancing service and operational efficiency while driving continuous improvement. The ideal candidate has significant managerial experience, strong communication skills, and a background in the manufacturing sector, particularly in packaging. This position is strictly...
- ...implement AI tools, mentor agents, optimize processes, and align service with company goals; reporting to the CBO. This full-time role offers competitive compensation and a path to influence customer experience at a premier lighting showroom. #J-18808-Ljbffr LightologFull time
- A top client is searching for an experienced Director of Customer Experience in Chicago, IL. As the Director of Customer Experience, you are responsible for leading... ...standards for service teams Develop escalation management processes for customer concerns Scheduling & Operational...
$90k - $120k
...relationships. This role involves setting the vision, strategy, and execution of customer service operations, ensuring a best-in-class experience while maintaining efficiency. The ideal candidate requires strong leadership, communication skills, and a background in the...- Page Mechanical Group, Inc. in Chicago, IL seeks an experienced Director of Customer Experience to lead our CX strategy, service operations, scheduling coordination, and call center performance across the organization. You will drive a customer-centric culture, build scalable...
- Bank of America is seeking a Financial Center Manager in the United States to lead client flow, mentoring teams and driving performance. You will implement market strategies, coach staff, and ensure exceptional service while maintaining regulatory compliance. The role emphasizes...Flexible hoursWeekend work
- ...opportunity to provide customized and exceptional client service? Yellowstone Landscape is now hiring a management and sales professional. As an Account Manager... ...required and a Bachelor's Degree preferred; relevant experience will be considered. ~3-5 years previous sales...Weekly payContract workImmediate start
$120k - $140k
Manager, US Client Onboarding, L&G - Asset Management, America Full-time Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK... ...workflows, and deliver a high‑quality client onboarding experience. Responsibilities Manage the day-to-day activities of the...Permanent employmentFull timeTemporary workFixed term contractLocal areaWorldwideFlexible hours$79.1k - $96.7k
...About the team Our media effectiveness client service team are experts in understanding... ...strategic, client-focused, and detail-oriented Manager to join our Client Service team in the... ...Qualifications 2+ years of professional experience in a client service market research role...Work experience placementWork at officeLocal areaFlexible hoursShift work- ...career that is out of the ordinary, please apply… Job Details Manager, Client Service (Brand) Location(s): (Hybrid) Chicago, IL, Detroit,... ..., and is comfortable sharing ideas Essential Knowledge & Experience • 2+ years of professional experience in similar capacity or...Work experience placementLive inWork at officeFlexible hoursShift work
$132k - $165k
...innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.... ...risk management. We seek a Manager, Client Support who shares our commitment to excellence... ...processes that ensure excellent client experiences. WHAT YOU’LL DO: Inspire, mentor, and...Full timeWork at officeLocal area- ...innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.... ...risk management. We seek a Manager, Client Support who shares our commitment to excellence... ...processes that ensure excellent client experiences. WHAT YOU’LL DO Inspire, mentor, and...Full timeWork at officeLocal area
$77.9k - $124.6k
...lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 3... ...The incumbent will cultivate, own, and manage client relationships at all levels of the... ...work or role with 8 years of relevant work experience. Consistently identify critical...Full timeWork experience placementWorldwideShift work- ...product development. We are expanding our client delivery team and are looking for a... ...experienced consulting leader to join as a Senior Manager and be the face of our most strategic... ...AI product success like process/end‑use experience, data strategy, governance, and change...Flexible hours
- ...crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of... ...forefront of innovation. As a Product Delivery Manager in Client Onboarding and Service and the Product and...
$146k - $200k
...Tax Senior Manager, Private Client Services Chicago, IL, United States and 6 more Job Description Job Summary: Private Client Services at BDO... ...firm. Offering a high touch approach, we have extensive experience serving high net-worth individuals, their families, family...Private practiceWork at office- ..., Illinois. You will oversee daily loan administration, provide excellent service to clients, and work closely with relationship managers. The ideal candidate has extensive experience in client contact and loan agency work, with strong communication skills and a Bachelor...Agency work
$106.43k - $123k
...safer place, we are committed to delivering an unparalleled client experience. Our people, knowledge, and technology power our connected ecosystem... ...Provide support to National/Key account (as assigned) managing overall service/implementation account performance,...Full timeTemporary work$140k - $160k
Managing the implementation of large and complex programs. Provides overall leadership and support to one or more project teams. Acts... ...organizational levels, with Executive Level reporting and escalation experience. Proven ability to build and lead integrated teams from...Full timeWork experience placementShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Client Experience. Be the first to apply!
- customer care manager Chicago, IL
- contact centre manager Chicago, IL
- director of customer service Chicago, IL
- director of client services Chicago, IL
- senior director of client services Chicago, IL
- manager customer service Chicago, IL
- director client management Chicago, IL
- director client operations Chicago, IL
- head of customer service
- customer care manager


