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Director of Customer Experience & AI-Driven Service

Lightology, LLC

Lightology, LLC in Chicago is seeking a Director of Customer Service to lead and develop customer service teams while providing strategic direction. This role is responsible for ensuring superior team leadership and innovative service. With 8-10 years of experience required, candidates will implement best practices and AI tools to enhance service delivery. The ideal candidate should possess strong leadership skills and e-commerce experience. Benefits include health insurance, a 401(k) plan, and paid leave. #J-18808-Ljbffr Lightology, LLC

Vacancy posted 1 day ago
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