North America Public Sector (NAPS) Customer Success Executive - Intelligence Community

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure our NAPS customers are successful in realizing value from Red Hat products and platforms. You will work with select NAPS customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment. What you will do: Understand customers’ overall Red Hat portfolio, technical and business priorities, and success measures. Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams. Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones. In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications. Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals. Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers. Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies. Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners. What you will bring: 8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective. Experience with technical project planning and execution management. Ability to independently deliver consultative type customer facing engagements. Practical knowledge of DevOps and agile concepts, application development and deployment tools. Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct. Experience with and/or understanding of NAPS Intelligence Community (IC) required. Active DoD TS/SCI clearance with CI polygraph required (full scope polygraph preferred). Required location DC or MD or VA. The salary range for this position is $189,300.00 - $302,810.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. Benefits Comprehensive medical, dental, and vision coverage Flexible Spending Account - healthcare and dependent care Health Savings Account - high deductible medical plan Retirement 401(k) with employer match Paid time off and holidays Paid parental leave plans for all new parents Leave benefits including disability, paid family medical leave, and paid military leave Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email View email address on click.appcast.io. General inquiries, such as those regarding the status of a job application, will not receive a reply. #J-18808-Ljbffr Red Hat, Inc.