Guest Services Assistant

divh2Job Title/h2pApplicant may be hired for regular part time or seasonal part-time; the busy season is April - September./ph3Job Description/h3pUnder supervision performs a variety of office administration, customer service and clerical tasks, cross training between the Reservations office and Front gate. Participates and provides input for hosting park visitors for a safe and enjoyable experience in the Recreation Area./ph3Examples of Duties of Guest Services Assistant/h3ulliActs as host to the public./liliCommunicates effectively for marketing, public relations and visitor services purposes to promote and enhance use of park facilities./liliAssists with customer service including sensitive issues and handling of complaints./liliAccurately performs money exchange and counting, use of credit cards and accounting procedures; general budget processes./liliHas thorough working knowledge of LCRA online campground reservation and point of sale system./liliHas knowledge of policies and procedures of the Casitas Municipal Water District and LCRA./liliAssists in compiling, computing and producing complex data accurately and efficiently; composing clear and concise correspondence independently and from oral or written instructions using correct grammar, punctuation and spelling./liliAssists with maintenance of the filing system./liliPerforms related tasks as assigned./liliAssists with responses to emergencies as directed./liliMay drive District vehicles as required./li/ulh3Education and Experience/h3pAny combination of training, education or experience which would provide the required knowledge and abilities for this position./ph3Knowledge and Abilities/h3pKnowledge of proper work safety standards./ppWorking knowledge of, and ability to use and keep up with changes in, office equipment, computer technology, e-mail and the LCRA campground reservation and point of sale system./ppAbility to learn rules, regulations and policies governing the use of LCRA facilities./ppType at no less than 35 wpm./ppAbility to accomplish administrative assignments with a minimum of supervision, follow and timely complete work schedules and assignments./ppAbility to follow and communicate oral and written instructions; communicate tactfully with the public, other companies and agencies, CMWD management and co-workers; establish and maintain cooperative working relationships; analyze situations effectively and adopt the effective course of action./ph3Typical Physical Activities/h3pUse of office equipment such as computers, fax machine, calculator, copier, credit card terminals etc., telephones, telephone headsets and communication radios./ppPush, pull, carry, reach and lift equipment weighing up to twenty-five (25) pounds, stoop, kneel, crouch, sit for extended time periods, stand and walk for extended time periods, walk on uneven terrain in an outdoor environment exposed to the weather, flora and fauna conditions of Southern California and significant temperature changes between cold and heat./ph3Other Requirements and Desirable Qualities/h3pMust be able to pass a criminal background screening and drug test./ppBe able to use tact and diplomacy as a situation may require./ppBe poised and self-confident./ppBe sensitive to the needs and attitudes of others./ppBe neat and courteous./p/div