Preventative Maintenance Technician

Preventative Maintenance Technician

Sears Holdings Corporation is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.

Job Description

Hiring Bonus- Ranging from $500 - $2,500: depending on qualifications. Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden. The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.

Qualifications

Performs Preventative Maintenance Checks in the customer's home • Perform rework and inspection calls in customer's home and retail or warehouse locations • Rides with, or meets, Technician at designated location to assist on service call when assigned • Shuttles parts and supplies to technician when applicable • Provides courteous customer service • Works as a dedicated team member to ensure fast, flexible and expert service to every customer • Acts with a sense of urgency to meet customer time commitments • Completes all Technician training elements within required timeframes • Meets key performance metrics and productivity goals as defined by the business • Provides knowledgeable and courteous preventative maintenance service • Looks for methods to improve business performance and enhance the customer experience • Follows the Value Added Services Process (i.e., selling extended warranties, water filters) by effectively communicating the benefits to the customer • Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence • Maintains truck stock inventory within the prescribed Company guidelines and standards • Follows the truck maintenance schedule, and keeps a clean, organized truck • Adheres to all Company policies and procedures • Performs other duties as assigned Education Requirements: None Years of Related Experience: None

Additional Information

As an In-Home Service Technician, you must be highly organized and possess excellent communication skills. We are seeking a dedicated team player who is able to ensure fast, flexible, and expert service to every customer via excellent time management skills. Requirements of the Preventative Maintenance Technician role include: • High school diploma or general education degree (GED) • Must possess and maintain a valid state driver's license • Must pass pre-employment drug screen and criminal background check Join the Sears Home Service family! Apply today!