Ecommerce Sales & Customer Experience Representative

Job Description

Job Description

Description:

POSITION OVERVIEW

Under the direction of the eCommerce Manager, the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales, operations, and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales, sales process, logistics & fulfillment process.

RESPONSIBILITIES

Sales & Operations Duties

• Drive ecommerce sales via chat, phone, and general follow up on leads 

• Provide exceptional customer service during the shopping and fulfillment process 

• Demonstrate excellent communication skills both internally and externally to our customers

• Deliver industry-leading customer experience deserving of positive reviews via business and product reviews

• Work hand-in-hand with our logistics teams to reduce turnaround delivery times, and identify the best delivery method for each customer

• Willing to participate in other sales offerings, ie: virtual video conference sales calls with customers directly

Additional Duties

• Comfortable reporting and quantifying functions of the process, experience of the customers, as well as other ad hoc areas of the ecommerce function.

• Other projects as needed.

Requirements:

Education:

• High School degree or equivalent required

• Advanced degree or certification preferred

Experience Requirements:

• Minimum of 2 years work experience navigating e-commerce sales environments 

• Previous experience working in retail sales 

• Prior work experience with logistics involving retail fulfillment processes 

• Experience with comparison shopping, negotiating, presenting quotes, and closing deals with consumers.

BENEFITS & PERKS

• Medical, dental, and vision insurance

• Company-paid life insurance and AD&D coverage

• 401(k) retirement savings plan

• Paid time off (PTO)

• FSA and HSA options

• Employee product discounts, wellness resources, and employee assistance programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.