Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I graduated from St. Ambrose University with a degree in Accounting, and I’m originally from Bloomington, Illinois — the home of State Farm. I’m married to my wife, Hillary, and we have two children, Jackson and Olivia, with a baby boy on the way in April.

I’ve been a State Farm agent for six years, and before that I spent five years working in accounting at State Farm Corporate. State Farm is truly in my blood. Growing up in Bloomington, State Farm was the largest employer in town, and I always admired the agents and employees who represented such a respected company. Now, having the chance to serve my own community as an agent is something I consider a dream realized.

We run a laid-back office, but we’re very serious about growth—both personally and professionally. We want to grow our agency, develop our individual careers, and stay committed to continuous improvement. I firmly believe you’re either getting better or getting worse; you never stay the same.

I currently have a team of five, and I’m always looking for dynamic individuals who work hard, show initiative, love helping others, do the right thing, and thrive as great teammates.

Team members enjoy 10 days of PTO plus sick and bereavement leave, a 50% health insurance subsidy, a 38-hour work week, no weekends, and unlimited earning potential.

If you’re looking for an agency where you can grow, contribute, and be part of something meaningful, you’ll fit right in here.

ROLE DESCRIPTION:
As Customer Service Representative - State Farm Agent Team Member for Grant Milling - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Grant Milling - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.