Customer Service Coordinator

Fields Jaguar Land Rover Northfield Job Opportunity

Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.

Our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

What We Offer:

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.

Responsibilities:

• Meet and greet customers professionally in-person & on the phone
• Create and set appointments for service
• Provide basic information to callers who have general inquiries
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
• Maintain office supplies for a specific location

Qualifications:

• Must be available to work every Saturday
• Excellent communication and organizational skills
• Experience using Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check