Business Operations & Analytics Manager

Business Operations & Analytics Manager

Business Operations & Analytics Manager Location: Hybrid, Boston, MA | Contract-to-hire | Hourly Pay Range $30-$38

This Business Operations & Analytics Manager contract-to-hire role supports leadership within Sterile Processing and Clinical Support Services by blending day-to-day workforce operations with business analytics and reporting. You'll own core workforce administration processes while building dashboards, reports, and executive-ready insights that improve operational decision-making.

Key Responsibilities

• Serve as the primary resource for payroll coordination, time and attendance, scheduling support, vacation tracking, and workforce administration.
• Develop and maintain workforce reports and dashboards covering attendance, productivity, overtime, vacancies, and staffing trends.
• Partner with departmental leaders to support workforce planning, operational decision-making, and performance monitoring.
• Ensure workforce and operational data is accurate, consistent, and reliable for reporting and analysis.
• Identify opportunities to improve workforce processes and administrative efficiency.
• Design, develop, and maintain reports, dashboards, scorecards, and data visualizations for leadership consumption.
• Analyze operational and workforce data to identify trends, performance gaps, and improvement opportunities.
• Prepare executive summaries, PowerPoint presentations, and leadership reports that clearly communicate insights.
• Translate complex data into actionable insights and recommendations that support strategic and operational decisions.
• Apply advanced Excel techniques, including pivot table analysis, to organize and interpret data.
• Leverage technology and AI-enabled tools to improve reporting efficiency and decision support.
• Collaborate with Human Resources, Finance, Information Systems, and operational leaders to support departmental goals.
• Provide analytical support and recommendations to improve productivity, staffing, and operational effectiveness.
• Balance day-to-day workforce administration with ongoing reporting, analytics, and performance improvement initiatives.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Analytics, Human Resources, Information Systems, Finance, or a related field, or equivalent experience.
• 3+ years of experience supporting workforce operations, payroll, scheduling, time and attendance, analytics, reporting, or business operations.
• Strong proficiency in Microsoft Excel, including data analysis and pivot table reporting.
• Experience developing reports, dashboards, and data visualizations.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to translate data into clear, meaningful information for leadership.
• Ability to manage competing priorities while maintaining high accuracy and attention to detail.

Preferred Qualifications

• Healthcare experience, particularly in healthcare operations, workforce management, or departmental performance improvement.
• Experience with Power BI; Tableau or similar reporting and visualization tools also valuable.
• Background in HR analytics, business analytics, workforce management, or operational performance improvement.
• Experience reporting on staffing levels, productivity, overtime, attendance, vacancies, and workforce trends.
• Master's degree in Business, Healthcare Administration, Analytics, Information Systems, Finance, Human Resources, or a related field.
• Experience using AI-enabled tools to streamline reporting and improve business decision-making.

About Delphi-US - Peacemakers in the Talent War

Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results. 6406