Receptionist

Receptionist

The Receptionist will be responsible for providing exceptional customer service to callers, visitors and employees by greeting and directing callers and visitors in a professional and friendly manner.

Duties & Responsibilities:

• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Retrieve messages from general voice mail box and forward to appropriate personnel.
• Answer questions about the company and provide callers with address, directions and other information as necessary.
• Greets all visitors courteously, determines nature of business and announces visitors to appropriate personnel.
• Maintain visitor sign in sheet and print and provide visitor badges to all visitors.
• Maintain employee sign in sheets and sign employees in and out throughout the day as they enter and leave the facility.
• Manage and maintain conference room calendar and reserve conference rooms for personnel upon request.
• Create and prepare FedEx and UPS shipments upon request, and track and confirm deliveries as needed.
• Ensure the reception area remains neat and tidy.
• Assist with miscellaneous projects as needed.
• Other duties as assigned.

Education & Experience:

High school diploma or equivalent required.

2+ years of receptionist experience required.

Administrative support and/or customer service experience a plus.

Prior experience using a multi-line telephone system a plus.

Strong knowledge of Microsoft Office (Word, Excel, Power Point, Outlook).

Bilingual (English/Spanish) required.

Skills & Abilities:

Ability to communicate effectively, both verbally and in writing.

Exceptional customer service and interpersonal skills.

Ability to interact with others in a professional and efficient manner.

Ability to resolve conflicts in a calm and professional manner.

Professional ability to handle confidential information.

Ability to multi-task efficiently in a fast-paced environment.

Must be a self-starter with the ability to work independently with limited supervision.

Must be able to sit for extended periods of time, up to 8 hours per day.

Ability to sit, stand, bend, stoop and reach.

Ability to occasionally lift, move and carry items up to 30 pounds in weight.