Service Dispatcher & Operations Coordinator

Company: Confidential Commercial HVAC/R Services

Position Type: Full-Time

Job Summary

A reputable commercial refrigeration and HVAC service provider is seeking an organized high-energy Service Dispatcher to serve as the primary point of contact for our customers and technical team. This role is the command center of our operations responsible for managing the flow of service calls coordinating technician schedules and ensuring our field service team is efficient responsive and informed. The ideal candidate is a multi-tasker who can handle a fast-paced environment solve problems on the fly and maintain a high level of customer satisfaction.

Key Responsibilities

• Service Dispatching: Receive incoming service requests via phone and email; create work orders and prioritize calls based on urgency technician skill and geographic location.

• Technician Coordination: Manage daily schedules for the field team; communicate effectively with technicians to provide job details site requirements and status updates.

• Customer Support: Act as the primary point of contact. Provide professional clear communication to commercial clients regarding service windows arrival times and follow-ups.

• Operations & Admin Support: Maintain accurate customer records and service histories. Assist with invoicing order parts/materials as needed and support overall office administrative duties to ensure the shop runs smoothly.

• Emergency Response: Proactively handle urgent service calls adjusting schedules as necessary to meet customer needs.

• Operational Flexibility: Assist with ad-hoc office administrative projects as required to support business continuity and fill operational gaps.

Must-Have Skills

• Strong Organizational Skills: Proven ability to manage multiple moving parts simultaneously without losing track of details.

• Communication: A clear professional and calm demeanorespecially when dealing with high-pressure situations or demanding customers.

• Tech Literacy: Proficiency in dispatching software Microsoft Office and general office technology.

• Problem-Solving: The ability to make quick logical decisions when things change (e.g. a technician is delayed or an emergency call comes in).

• Industry Mindset: Previous experience in HVAC refrigeration construction or trade-service dispatching is a major plus but not strictly required for the right highly coachable candidate.

Why Join Us

• Join a well-established reputable commercial services company.

• Stable fast-paced work environment.

• Competitive compensation package including health benefits and professional growth opportunities.