Customer Service Representative

Customer Service Representative - Mission Support & Service Operations

At Teledyne FLIR Defense, our technologies help support critical missions for defense, public safety, and emergency response teams around the world. As a Customer Service Representative, you'll play an important role in ensuring customers receive timely support, parts, and service while helping the team maintain efficient operations. If you enjoy solving problems, coordinating across multiple teams, and delivering excellent customer experiences in a fast-paced environment, this is an opportunity to make a meaningful impact while supporting products that serve vital missions.

What You'll Do

• Serve as a primary point of contact for customer inquiries by phone and email
• Prepare spare parts quotations and process customer requests efficiently
• Process purchase orders, contracts, and payments while ensuring compliance requirements are met
• Generate shipping documentation and support order fulfillment activities
• Coordinate closely with technicians, peers, and internal departments
• Manage customer data and documentation for international return requests
• Screen customers, systems, and transactions in accordance with trade regulations
• Help reduce spare parts backlog and maintain service workflow efficiency
• Process government receipts and shipments through PIEE
• Maintain reports and support additional service-related activities as needed

What You Need

• Required: Strong communication, organization, and time management skills
• Required: Ability to prioritize multiple tasks in a fast-paced environment
• Required: Collaborative mindset with strong attention to detail
• Required: Proficiency with Microsoft Office applications
• Required: Comfortable lifting 20-30 lbs
• Advantage: Experience in customer service or service operations
• Advantage: Experience with Oracle, SAP, or other ERP systems
• Required: High school diploma or equivalent

What We Offer

• Opportunity to support mission-critical technologies
• Collaborative and customer-focused team environment
• Exposure to global service and operational processes
• Cross-functional collaboration across multiple departments
• Technical and professional development opportunities
• Stability of a global technology organization

What Happens Next

Applications are reviewed by the recruiting team, followed by a recruiter conversation and interviews with the hiring team. Timelines may vary. Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range:

$44,500.00-$59,300.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.