Field Service Technician

We're proud to have a team of more than 700 innovative and dedicated employees - and we continue to grow! Here are just a few reasons why you'll enjoy being part of our team:

• Earn more. With a guaranteed base pay plus lucrative bonus.
• Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow professionally, and advance your career.
• Work-life balance. Enjoy a consistent Monday-Friday 8a-5p schedule along with generous PTO so you can recharge and spend time with family and friends.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package including
  • medical, dental, vision
  • 401(k) matching up to 3%
  • long term disability
  • tuition assistance
  • annual wellness program

ACCOUNT MANAGER - WHAT IS IT?

We are seeking motivated Account Managers to join our growing team! In this role, you will be responsible for managing and growing a sales territory through cold calling, B2B prospecting, and servicing existing accounts. You'll build strong customer relationships while helping clients maintain inventory and equipment, place orders, and identify solutions that improve their facilities.

We take pride in providing solutions that help create safer, cleaner, and more effective work environments - while also helping you grow your territory and increase wallet share.

The ideal candidate is a strong communicator who can build relationships with customers and collaborate effectively with internal teams. Successful Account Managers are resourceful, adaptable, resilient, and driven to achieve results.

This role offers a rewarding mix of sales and customer service responsibilities, providing variety and opportunity in your day-to-day work.

POSITION SUMMARY:

The Service Specialist is responsible for delivering superior service to assigned accounts in alignment with company goals, standards, and customer requirements. This role supports customers through routine service visits, equipment maintenance, product management, and ongoing training to ensure exceptional service and satisfaction.

POSITION RESPONSIBILITIES:

• Monthly quality service of accounts to include system maintenance, account organization, product inventory, product ordering, service reports, and customer interaction
• Systems installations and maintenance at customer locations
• Respond to and resolve all equipment issues for assigned customers
• Provide customer training on products, equipment usage and safety issues
• Document results via weekly service logs, daily contact with Account Manager
• Handle training administration details (set-up, scheduling, confirmation, record-keeping, service records, etc.) to meet company requirements
• Stay informed regarding basic product knowledge, service options, etc.
• Special projects, as assigned

POSITION REQUIREMENTS:

• Associate's Degree or equivalent work experience
• Basic computer proficiency
• Strong mechanical aptitude and technical problem-solving skills
• Excellent customer service and communications skills
• Ability to travel within the local market area using a personal or company issued vehicle; valid driver's license required

THE COMPANY

Since 1911, State Industrial Products has helped customers "Care for Work Environments"®. Throughout the years, our main focus has been to help customers enhance building environments and improve equipment productivity. No matter where you go in the United States, Canada or Puerto Rico, you will find State products hard at work in every industry imaginable. From market leading drain maintenance and air care programs to innovative cleaning systems, maintenance supplies and auxiliary programs, State Industrial Products offers facility management benefits that are second to none. We're a thriving company, and we're looking for driven individuals to join our team. That's where you come in!

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.
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