Customer Service Rep On-Site

At Rite-Hite your work makes an impact. As the global leader in loading dock and door equipment we design and deliver solutions that keep our customers safe secure and productive. Here youll find innovation stability and the chance to grow your career as part of a team thats always looking ahead.

At Rite-Hite our Customer Service Representatives play an important role in creating a great customer experience. As a key connection between our customers Sales team and vendors youll help ensure orders move smoothly from start to finish.

Based at our Charlotte location youll support an assigned territory by coordinating equipment and parts orders maintaining accurate order information and making sure customers receive the products and service they expect from Rite-Hite.

What Youll Do

• Partner with Sales customers and vendors to submit and coordinate orders for equipment and parts.
• Monitor and maintain orders throughout the fulfillment process.
• Ensure invoices and order information are accurate and complete.
• Enter and maintain data with a high level of accuracy and attention to detail.
• Communicate with customers and internal teams to help resolve questions and keep orders moving.
• Work collaboratively with a team while managing the details of your assigned area.

This Is Not a Call Center Role.

You wont spend your day answering a revolving door of customer calls. Instead youll build working relationships with customers and internal teams while taking ownership of the details that help ensure their orders are handled correctly.

What You Bring

Rite-Hite sells the best and we hire the best. Were looking for someone who takes pride in doing things right and understands that the details matter.

Successful candidates will have:

• At least one year of related experience.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• The ability to work effectively as part of a team.
• A commitment to quality and getting the job done right.
• Previous experience working within an ISO-certified or similar quality program is a plus.

What We Offer

At Rite-Hite we take care of our people because when youre supported you can do your best work. Our benefits are designed to support your health your future and your life outside of work:

• Health & Well-being: Comprehensive medical dental and vision coverage plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k) company match and profit sharing.

• Time for You: Paid holidays vacation time and personal/sick days each year.

Join us and build a career where youre supported at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected characteristic under federal state or local law. In accordance with VEVRAA we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.