IT Service Desk Analyst
Apex Systems
- # Job Description# IT Service Desk AnalystApply**Job#: 3057012****Job Description:**IT Service Desk Analyst**Location:** Arlington Heights, Illinois (Onsite)If interested, please e-mail your resume directly to Jeremy at (View email address on click.appcast.io)Role OverviewThis position involves providing first-level support to customers through phone calls and chat messages. The role requires troubleshooting and resolving hardware and software issues, with a focus on Microsoft products, mobile devices (iOS/Android), and Citrix virtual desktops. You will be responsible for creating and documenting trouble tickets in ServiceNow and utilizing tools such as Cisco softphone/Jabber.Key Responsibilities* Provide 1st level support to customers via phone calls and/or chat messages.* Perform password resets and unlock accounts.* Support hardware and software, including mobile devices.* Create, document, and update trouble tickets with detailed troubleshooting steps.* Engage in critical thinking and logical troubleshooting practices.* Follow incident, escalation, and security procedures.* Communicate and monitor team channels for trending issues.* Suggest process improvements to Level 3 analysts where applicable.* Collaborate with team members to resolve issues.Required Qualifications**Experience:** 1-2 years of IT technical operations or call/help desk customer support, with 2+ years of hands-on experience troubleshooting computer hardware or software.**Technical Skills:** 2+ years of experience with Windows Operating systems and mobile troubleshooting on iOS and Android devices. Familiarity with Microsoft Office 365 Tools, Adobe Acrobat, and ticket logging systems is required.Preferred Qualifications* Experience with macOS is a plus.* Airport experience is preferred.How to ApplyIf interested, please email your resume directly to View email address on click.appcast.io. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Arlington Heights, IL, US**Job Type:****Date Posted:** October 23, 2026**Pay Range:** $25 - $28 per hour
- J-18808-Ljbffr Apex Systems
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Service Desk Analyst in Arlington Heights, IL vacancy
- ...Technical Business AnalystArlington Heights, Illinois, United StatesAbout the JobJob Title: Technical Business Analyst Location: Arlington Heights, IL (3 days Onsite) Experience: 8+ YearsAbout the Role: We are looking for a highly experienced Technical Business Analyst...SuggestedRemote work
Pipe Recruit
Arlington Heights, IL3 days ago - ...TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay... ...format printers # Training end users on equipment purchased from IT Supplies # Creating sample prints # Answering technical...SuggestedImmediate start
Tekpro Services
Rolling Meadows, IL1 day ago - ...employment ecosystem. We support individuals coming from all walks of life. Company Name: Advansoft InternationalPosition: Business Systems Analyst Location: IL Job Responsibilities: Advansoft International Inc has openings for the position Business Systems Analyst with Master's...Suggested
Jobs for Humanity
Arlington Heights, IL4 days ago - MIS Choice, Inc. is seeking a Service Desk Technician responsible for delivering both remote and onsite help-desk support to end users. The ideal candidate will have professional IT certifications and strong interpersonal skills to manage technical issues effectively and...SuggestedRemote job
- Mainframe System Technical SupportUnder minimal supervision provides mainframe system information (level 2) technical support and operation to the end user community.Troubleshoots and resolves hardware, software and user problems as they arise.Manages incidents (tickets...Suggested
Kaav Inc.
Arlington Heights, IL4 days ago - ...technical projects as assigned. Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs. Perform software and hardware upgrades, routine maintenance, and monitoring. Tests new software...Shift work
Samprasoft
Arlington Heights, IL4 days ago $22.5 per hour
BC Tech Pro in Rolling Meadows, IL is seeking an intermediate IT technician to repair a variety of end-user computing products in an... ...and printers, with emphasis on clear communication and customer service. Benefits include Health, Dental, Vision and 401k; starting pay...Hourly payFull time$24 - $27 per hour
...IT Support SpecialistBarrington Orthopedic Specialists is looking for a full-time IT Support Specialist to join our practice. Your... ...Specialist duties include:Network administration and helpdesk activities servicing Barrington Orthopedic Specialists and all ancillary companies....Hourly payFull timeTemporary workRemote workBarrington Orthopedic Specialists Ltd
Palatine, IL2 days ago- ...Title: Information Technology Professional (IT/CTN/IS)Category / Component: Enlisted... ...operations and watch floors; mix of help desk and user support, network and systems administration... ...clearance eligibility, and Navy needs; in service conversion opportunities for qualified...ApprenticeshipShift work
US Navy
Palatine, IL3 days ago - HARDY INDUSTRIES is hiring skilled technicians for a hands-on role supporting I.T. and Telecom needs in Arlington Heights, Illinois. The position involves installing operating systems, structured cabling, and performing telecom tasks in diverse environments. Candidates...For contractorsFlexible hours
Hardy Industries Inc
Arlington Heights, IL4 days ago - ...on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to... ...professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Rolling Meadows, IL3 days ago $15 - $26 per hour
...Time position will report to the Technical Services Manager and be an in the office position.... ...administration, maintenance, and the functions of an IT Department ~ Excellent technical... ...(Required) Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred...Hourly payFull timeWork at officeRelocationShift workImperial Surveillance
Arlington Heights, IL7 days ago- ...employees are our greatest asset. Herrmann Ultrasonics is hiring a IT Specialist! Immerse yourself into the fascinating world of... ...Serve as liaison for external IT vendors and coordinate on-site service activities Required skills • At least 5 years of relevant...Temporary workWork experience placementLocal areaRemote workWorldwideFlexible hours
Herrmann Ultrasonics
Palatine, IL3 days ago - ...events and more? MIS Choice is a leading IT Solutions provider based in the Chicagoland... ...of full IT outsourcing, professional services, hosting, and customized application development... ...Job Description MIS is seeking a Service Desk Technician who is responsible for...Remote work
$20 per hour
## Job Description# Password Reset Service Desk RepresentativeApply**Job#: 3058350****Job Description:****Client:** Apex Systems**Location... ...to Jeremy at (****@*****.***).**Password Reset Analyst****About Us:** Apex Systems is dedicated to providing exceptional...Contract workNight shiftDay shiftAfternoon shift$60k - $70k
...Level 2 Help Desk TechnicianWe are a growing Managed Services Provider in the northwest suburbs of Chicago seeking a Level 2 Help Desk Technician with Managed Services Provider (MSP) experience. This full-time position offers a competitive salary of $60,000 to $70,000...Full timeWork at officeLocal areaRemote workBowman Williams
Palatine, IL4 days ago- ...Apex Systems is seeking an IT Service Desk Analyst to provide first-level support from Arlington Heights, IL. You will handle user issues via phone and chat, reset passwords, and document tickets with clear steps. Hardware, software, and mobile troubleshooting are required...
Apex Systems
Arlington Heights, IL17 hours ago - M&A Application Integration SpecialistThe M&A Application Integration Specialist is responsible for leading the integration of Merger & Acquisition and existing application integrations with Corporate Applications owned by the GTS Corporate Applications team. This position...Local areaRemote work
Arthur J. Gallagher & Co.
Rolling Meadows, IL4 days ago - ...Endeavor Health seeks a Data Analytics Analyst II to support clinical, operational, and research initiatives across its precision medicine program. You will translate clinical and business questions into rigorous analytics, work with Epic Clarity and EDW data, and develop...Full time
Endeavor Health Services
Arlington Heights, IL2 days ago - A leading global insurance brokerage and risk management firm is seeking a Treasury Applications Specialist in Rolling Meadows, Illinois. The role involves supporting financial treasury applications like Kyriba and requires at least 5 years of experience in similar environments...Flexible hours
Arthur J. Gallagher & Co.
Rolling Meadows, IL3 days ago - Job 136703 - IT Support Specialist Arlington Heights, IL Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes... ...The Help Desk Technician must also provide superior service consistently. Specific duties include: Be familiar...Remote workFlexible hours
- ...Job Description We are working with a leading investment firm looking to add an experienced Trading Systems Analyst to its Connecticut-based technology team. \n \n This is a senior, hands-on role supporting a sophisticated trading environment, sitting close to...Permanent employment
Mondrian Alpha
Mundelein, IL5 days ago $72.4k - $108.6k
...providing a decisive advantage to the warfighter. Come be a part of our mission!We are looking for you to join our team as a Data Analyst 2 based out of Rolling Meadows, IL. The selected candidate will be part of the Systems Engineering Integration & Test (SEIT) team within...Full timeWork at officeRelocationShift workNorthrop Grumman
Palatine, IL3 days ago- Sumitomo Electric U.S.A. Holdings, Inc. (SEUHO) is seeking a full-time IT Technician in Mt. Prospect, IL. The role provides end-user hardware/software support as part of the SEUHO-IS helpdesk and reports to the IT Supervisor. The position involves resolving hardware/software...Full time
- ...powered advice on this job and more exclusive features. The Help Desk Support Specialist is responsible for providing maintenance of... ...installing hardware and software solutions, and supporting the internal IT Helpdesk. They will be responsible for administration and...Full time
$37.85 - $58.67 per hour
...determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: Data Analytics Analyst II Location: Skokie, IL or Warrenville, IL or Arlington Heights, IL Full Time Hours: Monday-Friday, 8:00am - 5:00pm Hybrid Position...Hourly payFull timePart timeFor contractorsRemote workMonday to FridayEndeavor Health Services
Arlington Heights, IL2 days ago$20 - $22 per hour
...IT Technician Position at Sumitomo Electric U.S.A. Holdings, Inc. Sumitomo Electric U.S.A. Holdings, Inc. (SEUHO), a Sumitomo Electric Group company, is seeking a full-time IT Technician in our Mt. Prospect, IL, location. This person will provide support on IT-related...Hourly payFull time- ..., stands together, and leads with purpose. How you'll make an impact Gallagher Bassett is seeking a seasoned Senior Business Analyst that will serve as the liaison between the customer community and the technical development team. This person will be responsible for...Local area
Arthur J. Gallagher & Co.
Palatine, IL3 days ago - ...protect the U.S. and its global allies.Northrop Grumman Mission Systems is looking for you to join our team as a Business Management Analyst based on-site out of Rolling Meadows, IL supporting the Multidomain Sensing, Targeting and Survivability (MSTS) Division. This...Work at office
Northrop Grumman
Rolling Meadows, IL3 days ago - ...We are seeking an experienced Principal Consultant / Business Analyst with strong expertise in business analysis, Agile delivery, stakeholder management, and digital transformation within the Energy, Oil & Gas, and sustainability domains. The ideal candidate will support...
Techvilla Solutions
Rolling Meadows, IL3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Analyst. Be the first to apply!
Related searches
- information technology remote Arlington Heights, IL
- it operations coordinator Arlington Heights, IL
- information technology Arlington Heights, IL
- information technology and services consultant Arlington Heights, IL
- information technology instructor Arlington Heights, IL
- IT account executive Arlington Heights, IL
- IT site lead Arlington Heights, IL
- IT professional Arlington Heights, IL
- IT Arlington Heights, IL
- information technology software engineer Arlington Heights, IL