Front Desk Receptionist

Front Desk Receptionist

Medical Center Pediatrics is a well established and growing pediatric office located in Bingham Farms, MI. We pride ourselves on providing compassionate, high-quality care to our community in a professional and friendly environment. We are looking for a dedicated and personable Front Desk Receptionist to be the welcoming face of our practice and join our team.

Position Summary:

The Medical Office Front Desk Receptionist is the first point of contact for our patients and plays a crucial role in the daily operations of our office. This position requires excellent organizational skills, outstanding customer service abilities, and the capability to manage multiple tasks efficiently in a fast-paced setting. The ideal candidate is reliable, detail-oriented, and committed to ensuring a positive patient experience.

Key Responsibilities:

Greet patients and visitors in a warm, professional, and timely manner.

Check patients in and out, verifying demographic and insurance information accurately.

Schedule patient appointments efficiently, managing the provider schedules effectively.

Answer multi-line phone system, screen calls, take messages, and handle inquiries professionally.

Collect co-pays, deductibles, and outstanding balances; manage daily batch reconciliation.

Maintain electronic medical records (EMR) with accuracy and confidentiality.

Manage patient flow and communicate delays with patients and clinical staff.

Process incoming/outgoing faxes, and scan documents into patient charts.

Maintain a clean, organized, and welcoming reception area.

Perform general administrative duties and support other staff members as needed.

Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.

Required Qualifications:

High school diploma or GED required.

Proven experience in a customer service role, preferably in a medical office or healthcare setting.

Excellent interpersonal and communication skills (verbal and written).

Strong organizational skills and ability to multitask effectively.

Ability to work independently and as part of a team.

Professional demeanor and appearance.

What We Offer:

Comprehensive benefits package including: Health Insurance, Dental Insurance, Vision Reimbursement Paid Time Off (PTO), Paid Holidays, Retirement Plan (401k).

A supportive, inclusive, collaborative, and positive work environment.

The chance to make a meaningful impact on patient care in our community.