IT Lab Computing Support Specialist
Artech Information Systems LLC
IT Lab Computing Support SpecialistThe GMP Lab Computing Services (LCS) Engineer is a technical role responsible for the reliable, compliant, and lifecycle management of laboratory computing systems and associated technologies supporting GMP-regulated laboratory operations. This role provides technical support for laboratory computerized systems, infrastructure, instrumentation interfaces, applications, and associated services throughout their lifecycle. The position requires a strong combination of laboratory computing expertise, engineering discipline, GMP knowledge, quality mindset, and operational ownership.Required Skills & Qualifications:Bachelor's degree in computer science, Computer Engineering, Electrical Engineering, Information Technology, Life Sciences, or related technical discipline; equivalent relevant experience may be considered.Significant experience supporting laboratory computing, computerized laboratory systems, scientific systems, instrumentation, or related technologies.Demonstrated experience working within a GMP-regulated environment.Strong understanding of GMP principles and Good Documentation Practices.Demonstrated experience with controlled technical execution, change management, testing, and verification.Strong troubleshooting and analytical problem-solving skills.Experience supporting regulated computerized systems throughout their lifecycle.Experience working with cross-functional teams including Quality, Laboratory Operations, Engineering, Cybersecurity, Infrastructure, and vendors.Strong technical writing and communication skills.Demonstrated ability to work independently and exercise sound technical judgment.Ability to balance operational urgency with GMP and quality requirements.Prior work experience at client or in client's Industry.Preferred Skills & Qualifications:Experience supporting pharmaceutical, biotechnology, medical device, or other highly regulated laboratory environments.Experience with computerized system validation (CSV) or computer software assurance (CSA).Experience with laboratory informatics and laboratory applications.Experience supporting laboratory instruments and instrument-to-system interfaces.Experience with Windows infrastructure supporting laboratory systems.Experience with virtualization, networking, databases, system interfaces, or enterprise infrastructure.Experience with data-integrity assessments.Experience with change control, deviation investigations, CAPA, and risk assessments.Experience supporting regulatory inspections or audits.Experience leading technical projects or system implementations.Experience mentoring engineers or technical staff.Day-to-Day Responsibilities:Provide senior-level technical support and ownership for GMP laboratory computing systems and associated services.Maintain reliable operation of laboratory applications, computerized systems, workstations, instruments, interfaces, and supporting infrastructure.Serve as a technical subject matter expert for assigned laboratory computing platforms and services.Lead troubleshooting of complex technical issues and coordinate resolution across multiple technical and business teams.Provide technical direction during system incidents, service interruptions, and complex operational events.Develop sustainable solutions to recurring technical problems and reduce operational risk.Support laboratory system lifecycle activities including implementation, configuration, maintenance, upgrades, retirement, and decommissioning.Maintain appropriate technical documentation, system information, configuration records, and support procedures.
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