Client Service Representative

Veterinary Client Service Representative

Are you an experienced Veterinary Client Service Representative seeking a fresh and dynamic work environment where your exceptional service and expertise are truly appreciated? If so, we want to hear from you! Gulf Coast Veterinary Specialists (GCVS) is the leading provider of specialized care for companion animals, renowned for our unwavering commitment to excellence. We work closely with the veterinary community to uphold the highest standards of care, supported by a state-of-the-art facility equipped with advanced diagnostic and therapeutic technologies. Our dedicated team of passionate veterinary specialists and staff share a common goal: to deliver outstanding care and service. At GCVS, we offer a comprehensive range of veterinary specialties, including emergency and critical care, anesthesia and pain management, avian and exotic animal medicine, cardiology, dermatology and allergy care, diagnostic imaging, internal medicine, neurology and neurosurgery, oncology, ophthalmology, sports medicine and rehabilitation, and surgery and orthopedics. Join us and become part of a team that strives to make a meaningful difference in the lives of pets and their families every day.

About the Role:

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities Include (but not limited to):

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Compensation:

• $17 - $19 depending on experience + $$ differentials offered for after hours (+$2/hr.) /weekends (+$3/hr.)

Schedule:

• Full Time Sunday, Tuesday, Wednesday, Thursday 9am - 8pm

What We're Looking For:

• Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
• Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Why Choose Gulf Coast Veterinary Specialists (GCVS)?

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

We would love to hear from dedicated veterinary professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!