Learning & Development Leader (Head of Service Academy - North America)

Location: Remote – North Carolina, United States. The Opportunity In this role, you will shape how technical and service capabilities are developed across North America within a complex power grid environment. You will oversee the development and deployment of training programs that prepare field teams, engineers, and service professionals to support and maintain critical infrastructure. The work focuses on translating broader service and capability strategies into practical training solutions, building scalable learning programs, and ensuring teams are equipped to meet evolving operational and customer requirements. You will collaborate across service operations, engineering, and commercial teams to address workforce capability needs driven by technology advancements, digital‑isation and lifecycle service demands. This includes strengthening technical expertise, supporting adoption of new tools and building readiness for future grid challenges. Your work contributes directly to the reliability, safety and performance of power systems by ensuring service teams are prepared to deliver consistent, high‑quality outcomes across the lifecycle of grid assets. How You’ll Make an Impact Translate training and capability strategy into regional programs aligned with service operations and workforce needs. Develop and manage a training roadmap that supports service delivery, technical capability and operational readiness. Oversee development and delivery of technical, digital and safety‑focused training programs. Partner with service, engineering and commercial teams to identify capability gaps and prioritise learning initiatives. Establish and maintain consistent training standards, certification approaches and delivery methods. Monitor program effectiveness using performance data and continuously improve learning outcomes. Support the deployment of digital and blended learning solutions, including remote and hands‑on training formats. Build and support a network of trainers, instructors and subject‑matter contributors across the organisation. Ensure compliance with applicable external and internal regulations, procedures and guidelines. Background – Candidate Must Already have work authorization that permits employment in the United States. Bachelor’s degree in a relevant field such as engineering, business or learning and development. Experience in technical training, service operations or workforce capability development within industrial or energy environments. Experience designing and delivering structured training programmes across multiple formats (in‑person, virtual or blended learning). Experience working with cross‑functional teams in service, engineering or project‑based environments. Experience supporting organisational change, capability development or continuous improvement initiatives. Strong communication and collaboration skills to engage stakeholders across technical and operational teams. Benefits Competitive health and retirement benefits. Paid leave and flexible work arrangements. Equal Employment Opportunity Hitachi Energy is an Equal Employment Opportunity employer. Females, minorities, protected veterans and individuals with disabilities are encouraged to apply. Protected veterans and qualified individuals with a disability may request reasonable accommodations to assist with application process or workplace use of discussion. Hitachi Energy will provide accommodations if requested. #J-18808-Ljbffr Hitachi Automotive Systems Americas, Inc.