Clerical/Admin - Scheduler

Clerical/Admin - Scheduler

Location: Plano, TX 75075 Duration: 4+ Months (Possible temp to perm) Shift: M to F 1st Shift Pay Rate: $22.00/hr. to $24.00/hr.

Essential Duties And Responsibilities:

• Answers all incoming calls; assess callers' needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patients' charts and computer.
• Maintains physician's schedule: on call, vacations, meetings, etc.
• Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required.
• Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
• Handles incoming phone calls from patients needing to schedule or reschedule appointments.
• Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.

Minimum Qualifications:

High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting.

Physical Demands:

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.