Service Technician

Description: 

The field service technician is responsible for installation, startup, troubleshooting of equipment 

during field visits or dispatches to customers’ facilities. Technicians are responsible for 

managing projects on a day-to-day, and week-to-week basis. This includes diagnosing errors or 

technical problems, determining proper solutions, and customer support. This position requires 

travel throughout the country.

Responsibilities: 

• Provide service and customer support during field visits or dispatches 

• Manage workflow and daily job goals

• Manage all on site installation, repair, maintenance and test tasks 

• Diagnose errors or technical problems and determine proper solutions 

• Produce timely and detailed service reports 

• Document processes 

• Operate vehicle in a safe manner 

• Follow all company procedures and protocols 

• Cooperate with technical team and share information across the organization 

• Comprehend customer requirements and make appropriate recommendations 

• Build positive relationships with customers 

• Overnight travel throughout the country.

• Debug and problem solve in a fast paced environment 

• Communicate clearly 

• Understand the importance of customer service 

• Live somewhere easily accessible to airports 

• Manage crew and delegate tasks accordingly 

• Other assigned by manager as necessary 

Requirements: 

• Safety Sensitive position 

• Mechanically inclined

• 100% travel 

• Ability to troubleshoot, test, repair and service technical equipment 

• Ability to work flexible shifts and to adapt to changing work schedules 

• Familiarity with mobile tools and applications 

• organizational skills 

• Basic computer skills 

Experience: 

• Able to read blueprints 

• Technical degree or certification 

• Auto mechanic, carpenters, HVAC, engineers 

• field service experience (preferred not required)